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About Robert Dyas
About This Website
Delivery & Returns
At Robert Dyas we pride ourselves in offering you excellent service, so we want you to be 100% confident when purchasing from our home shopping service.
Firstly, please make sure that you check your items carefully before you use them. Secondly, we recommend that you keep your receipt or order number, which can be found on your order confirmation email or on the order invoice that comes with your delivery, because you will need it as proof of purchase in the event of any after-sales enquiry.
Delivery from www.robertdyas.co.uk site
To place an order you will be asked to provide a valid email address so that we can send a confirmation email as soon as your order has been dispatched. This helps you to know when your delivery will be made. You will only pay one delivery charge per order regardless of how many items you order (the highest applicable charge will apply). The table below outlines our different delivery charges based upon what you order and where you are asking us to deliver to.
We have a range of delivery options:
Standard Delivery: Goods that are currently in stock will be delivered within 5 working days (excluding Bank Holidays), from confirmation of your order and a flat rate delivery charge of £5.25 will apply.
Next Day/Named Day Delivery: Customers can choose a next working day delivery if the order is placed before 1.00pm, (excluding Bank Holidays) or you can opt for a named delivery day (Monday - Friday) for £6.75, heavy items such as garden furniture cost £25.00, these products are clearly marked, and the order must be placed by 10.00am for next day delivery.
Saturday Delivery: Orders placed before 1.00pm on a Friday (excluding Bank Holidays), can be delivered Saturday morning. This is costed at £10.25, and for heavy items such as garden furniture at £35.00, these products are clearly marked, and must be ordered before 10.am on the Friday (excluding Bank Holidays),
Standard Products
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Location
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Standard Delivery
08:00 - 18:00
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Next Day & Named Day Delivery
08:00 - 18:00
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Saturday am Delivery
08:00 - 12:00
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Mainland UK (ex Isle of Wight)
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£5.25
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£6.75
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£10.25
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Scottish Isles
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£5.25
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£6.75
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£10.25
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Isle of Man
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£5.25
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£6.75
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£10.25
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Northern Ireland
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£15.25
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£16.75
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£20.25
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Isle of Wight
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£20.25
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£21.75
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£25.25
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Bulky/Heavy Products
Premium delivery for non mainland UK
We can deliver to Northern Ireland, Scottish Isles, Isle of Man, Isle of Wight, but in some instances we have to charge a premium due to the increased cost of carriage charged by our Carriers.
Vendor direct delivery
Some of the items sold on our website are delivered direct from our Suppliers. This is clearly indicated in the relevant product information so please refer to individual products. Lead times for these items do vary from 5 working days up to 28 days. Please refer to the individual product pages on the website for confirmation. Please be aware that we can only arrange for delivery of these products to Mainland UK addresses. Vendor direct products can only be delivered under our standard £5.25 delivery option.
Delivery from www.robertdyas-electricals.co.uk
Robert Dyas Electricals, (is operated on behalf of Robert Dyas by Buy it Direct Ltd Company Number 04171412, VAT Number GB 721 3118 80) whose registered office is at Unit A, Trident Business Park, Leeds Road, Huddersfield, West Yorkshire.
These orders and deliveries are handled by a seperate Company using different couriers,and have a seperate pricing structure, for full detail please visit the delivery page on Robert Dyas Electricals by clicking here. These products are not available for purchase in our stores.
Order tracking can be also be found here
Our carriers
Standard deliveries are made by City Link (http://www.city-link.co.uk/) and drivers will attempt the delivery twice, on successive days whenever possible. In the event that you are not home at the time of the delivery, a card will be left. You can then either wait for the second delivery attempt (usually the next working day) or phone the City Link number to make an arrangement to collect from their local depot at a convenient time.
If we are still unable to make a successful delivery after two attempts, your order will be returned to our warehouse. You can then request the order to be re-delivered but this will incur an extra delivery cost at the rate originally paid, unless the delivery error is due to failure on the part of Robert Dyas or our Carriers, in which case Robert Dyas will re-deliver free of charge.
The City Link local depot number will be detailed on the card that is left by the driver.
Night Freight deliver our Garden Furniture Sets and Awnings on a next day delivery service provided you place your order by 10am. You can also select a weekday delivery date of your choice, and a Saturday morning delivery for a premium charge.
Exceptional circumstances
In certain circumstances, such as traffic accidents, extreme weather conditions or unforeseen technical problems, we may be unable to fulfill your delivery in accordance with these terms. For such exceptions, we may require additional time and effort to fulfill the delivery. If this occurs, we will make our best efforts to deliver your order as soon as we possibly can, or you may opt to cancel and receive a full refund.
Delivery promise
Our delivery promise to you is to do our utmost to ensure that you receive the items you have purchased as soon as possible within the guarantee period. If we or our Suppliers do make a mistake, we will use our best endeavours to rectify the problem and find an outcome that is suitable for you.
General terms of delivery
- We deliver to all mainland UK addresses with a valid postcode
- We also deliver to the Scottish Islands, Isles of Scilly, Isle of Man, Isle of Wight and Northern Ireland (but not Republic of Ireland) but these incur premium charges (please see above)
- Delivery times apply only to products in stock. We can not take orders for items that are currently out of stock and can not guarantee when new stock will be available
- In periods of high demand it is possible an order will be accepted with insufficient stock to fulfill that order. In case of items being out of stock, we will deliver as soon as new stock arrives unless you request a refund
- Our couriers work throughout the day, Monday to Friday (excluding public holidays) so your order may arrive any time between 8.00am and 6.00pm, 8.00am and 12.00pm Saturday.
- We do not deliver on weekends or Bank Holidays
- All deliveries must be signed for by either yourself or a trusted friend/neighbour
- Products may be dispatched from several locations and may therefore arrive separately - you will not incur additional delivery charges under these circumstances. For all named day deiveries we will endevour to deliver the goods from both locations on the same day.
- For security reasons we cannot deliver to a BFPO address
- We reserve the right not to deliver orders if we believe the address is not secure, for example, to communal postal address or a PO BOX - if this affects an order you place, we will notify you as soon as possible.
Returns and Refunds from www.robertdyas.co.uk site
What if I change my mind after placing an order?
Within 28 Days
Not a problem. Our products* are covered by our 28 day no quibble money-back-guarantee as long as they are in their original packaging and unused.
RETURNS
There are 2 ways to return products (i) Visit one of our local stores*** with your receipt* and we’ll give you a refund or exchange (ii) Give our Customer Services team a call on 0845 873 5667 and they will provide you with a Returns Authorisation Code (RMA). The goods will need to be returned by you to our warehouse, we recommend retaining proof of postage and using a registered service when returning items. The products must not be used and in their original packaging. Products that are returned remain your responsibility until we receive them at our warehouse. As soon as we receive the returned item(s), we will refund the card you made the original purchase with. Please note that for security reasons we can’t refund a different credit/debit card to the one you placed the original order on and we can only send out replacement products to the delivery address specified in the original order. Please also note that we do not refund the delivery cost unless the product is damaged or faulty.
Address for Return of Products:
Returns Department Robert Dyas Internet Warehouse Leggett Logistics 102 East Duck Lees Lane Enfield Middlesex EN3 7SSBulky Items:
Robert Dyas Returns Dept St Johns Hall Storage Iiketshall St John Beccles Suffolk NR34 8JQPlease Note that all Returns Must have a Returns Authorisation Code clearly marked on the outside and inside of the packaging, failure to do this may result in a delay in the refunding to your card.
What if there is something wrong with the product?
Within 1 year of purchase
If you return the product with your receipt* and provided the damage is not due to customer negligence, we will provide either a replacement product or a full refund. Replacements are provided at no extra cost to our customers. This does not affect your statutory rights.
Returns and Refunds from www.robertdyas-electricals.co.uk site
Robert Dyas Electricals, (is operated on behalf of Robert Dyas by Buy it Direct Ltd Company Number 04171412, VAT Number GB 721 3118 80) whose registered office is at Unit A, Trident Business Park, Leeds Road, Huddersfield, West Yorkshire.
These are handled by a seperate Company and Agreement, full details can be found on the Robert Dyas Electricals by clicking here
Distance Selling Regulations
Our 28 day money back guarantee goes beyond the legal requirements of the Distance Selling Regulations to ensure you feel comfortable shopping with us. Below is the official requirement of distance selling for your reference:
Under the Distance Selling Regulations, you have a right to cancel your order for any item purchased on this website for a full refund with in 7 days of receipt of goods. To cancel, you can either email, telephone or write to us (see Contact page for details) within seven working days** of delivery of your item(s), quoting your order number. You must not use your items and must return them in their original packaging. Item(s) may be returned to a Robert Dyas store, or to our warehouse having obtained a RMA from our Customer Services Department. If you have a home shopping order query, please email Customer services or call us on 0845 450 3004.
* If your order was delivered, the order number can be found in the top left of your order invoice this counts as your receipt/proof of purchase
** Working days exclude Weekends & Bank Holidays. *** Excludes Bulky items, such as garden furniture sets and awnings.
Recycling Household Electrical Equipment
With effect from July 2007, the UK's Waste Electrical and Electronic Equipment (WEEE) Regulations require that all producers of electrical equipment are now obliged to pay for recycling of household electrical goods, where previously this bill was met by councils or items were not recycled at all. These regulations also require that all retailers both actively assist in delivering a UK wide WEEE collection infasturcture and encourage the participation of consumers in recycling electronic equipment.
So that you can get your waste electrical goods recycled, Robert Dyas have contributed towards a national fund to assist local councils to further develop their existing waste electronics collection facilities, which will in turn allow producers of this equipment to meet their obligations.
Not all council sites are suitable to collect all types of waste electrical goods but to find out your nearest participating site (including other collection facilities that may not be operated by the council) and for advice on all aspects of recycling at home, please visit www.recycle-more.co.uk. Don't forget to have your postcode ready to use in the 'recycling facilities' locator.
Electronic waste is one of the fastest growing waste streams and much of it can be recycled and resources recovered to make new consumer goods. To remind consumers of the collection methods available which in turn allow recycling to take place, all electrical items sold now carry the 'crossed ou wheeled bin' symbol. To ensure your waste electronics don't contribute to damaging the enviroment, please use www.recycle-more.co.uk and recycle today.
