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About Robert Dyas

History
Robert Dyas history

Robert Dyas was bought in July 2012 by Theo Paphitis, one of the former investors on TV’s Dragons’ Den.

Since then, the company has shown improved year-on-year results and driven a programme of investments in marketing, buying and merchandising initiatives.

But the foundations of this success and of being a helpful shopkeeper started over 140 years ago with a fiver. That’s how much Robert Dyas had to invest when he emigrated from County Meath in Ireland. He set up his first shop in London in 1872 and by the time he died, he had established and a strong family business with 18 stores. The last of the sons and grandsons who took over, sadly passed away in 2002.

We’ve survived several setbacks, including the economic depression after World War I and twice having our Head Office and warehouse destroyed, firstly along with 18 stores in the Blitz of World War II, then again to fire in Croydon in 1997. In each case, the team spirit that typifies the organisation ensured we came back stronger than ever.

Robert Dyas Today
Robert Dyas Today

We are a modern retailer with up-to date systems, people and ideas. We are curious and interested in the new and we scour the world for the latest products and nifty solutions that make homemaking easier. But we are not interested in the flimsy or throwaway. For us, new products must be enduring as well as innovative.

Modern homes can be pretty demanding. There are always a million and one things that need adding, doing or fixing. We realise everyone has a busy life these days - so, whatever you need, we aim to make the process of getting it to you as convenient as possible.

Kitchenware, household items, electrical appliances, home office, gardening products, power tools, china, glassware, DIY, ironmongery - we have almost everything that you need for your home, with our own exclusive products and famous brand names such as Brita, Energizer, Karcher, Kenwood, Morphy Richards, Tefal, Durcell, Brabantia and Vax, to name just a few.

We run our business as shopkeepers, not just shops, offering the new, the rare and the necessary with the helpful advice and guidance our customers need.

We’re a continually changing and growing modern organisation, but one thing will always remain the same - the value we place on customer service. How have we achieved such a high level of service? By listening to our customers and accommodating their needs by being flexible, personal and thoroughly professional retailers.

Local Stores
Robert Dyas Today

We now have 95 stores spread across the South of England varying in size from a large 9,000 sq ft right down to 1,250 sq ft. Assisting the whole operation and looking after our colleagues is our Head Office in Leatherhead.

Putting the environment 1st with some environmental firsts
Robert Dyas putting the environment first

Of course, as a responsible company we take our impact on the environment very seriously. We aim to improve our energy efficiency, reduce carbon emissions and minimize our use of other unnecessary resources. We strive to ensure that our wooden products are sourced from sustainable, well managed forests. We encourage designers and manufacturers to develop and work with new sustainable designs and technologies.

We also help our customers reduce their environmental impact. As a responsible company we take our impact on the environment very seriously.
  • We aim to improve our energy efficiency, reduce carbon emissions and minimize our use of other unnecessary resources.
  • We strive to ensure that our wooden products, like our bamboo kitchen islands and our garden benches, are sourced from sustainable, well managed forests.
  • We encourage designers and manufacturers to develop and work with new sustainable designs and technologies and recycled products.

We also help our customers reduce their environmental impact and we have a string of recycling ‘firsts’:
  • Robert Dyas was the first company to offer in-store battery recycling across the whole chain.
  • Robert Dyas was the UK’s first company – and is still the largest – recycler of Brita water filters.
  • Robert Dyas, in 2010, introduced the first High Street recycling service for energy saver light bulbs.

 

We continue to support The One Foundation, helping them fund Play Pump systems to provide fresh, clean water for African children and their local communities.

Add this to our ongoing environmental initiatives such as the Refill not Landfill campaign and you’ll see we’re trying to do our bit.

Our Vision for the Future
Robert Dyas Vision for the Future

By combining tried & trusted solutions and smart, innovative products together with excellent value for money and genuine helpful advice, we know we’ve got something unique to offer. Our popularity and success on the high street is proof of that. 

The potential is immense and it’s an exciting time for Robert Dyas.

Head Office

For general business enquiries or to speak to a specific Robert Dyas employee, please contact us at Head Office:

  • By mail: Robert Dyas, Cleeve Court, Cleeve Road, Leatherhead, Surrey, KT22 7SD
  • By phone: 01372 361 444
  • By email: enquiries@robertdyas.co.uk
Theo Paphitis

Theo Paphitis is one of the UK’s most high profile businessmen with an empire spanning retail, property, finance and consumer goods. Learn more...