Standard delivery is FREE on all orders over £50 from Robert Dyas. To take advantage of this offer, simply enter promotion code FREEDEL50 at the checkout (cannot be used in conjunction with any other promotion code). This offer excludes certain selected garden furniture sets and barbecues, Robert Dyas gift vouchers, selected tools and DIY, hostess trolleys, food hampers and items for delivery to Northern Ireland, Highlands, Scottish Isles, Isle of Man, Isles of Scilly and Isle of Wight. This promotion does not apply to any products that have bulky shipping charges.
We aim to deliver items that are currently in stock within three (3) to five (5) working days (excluding Bank Holidays) after the date the order is placed.
Please note that during particularly busy periods, it may take a little longer to receive your delivery and our carrier may attempt to deliver to you on a Saturday.
Working days are defined as Monday-Friday 8am-7pm inclusive, excluding Saturday, Sunday and Public Holidays.
Please note as the 29th March and the 1st April are bank holidays, we are unable to make deliveries on these days.
Next day & Named day delivery
Our Next Day service will be available for orders placed on the website from Monday to Friday before 2.00pm, you can choose next day delivery for a small additional charge (delivery on working days only). FREENEXTDAY promotion codes are applied to selected products and only applicable on orders containing those advertised products.
You can also select a convenient day to receive your delivery by choosing a named day delivery (delivery on working days only).
Working days are Monday-Friday 8am-7pm inclusive, excluding Saturday, Sunday and Public Holidays.
Orders placed before 2.00pm on a Friday (excluding Bank Holidays), can be delivered on a Saturday for an additional charge.
Heavy or bulky items can also be delivered on a Saturday, but must be ordered before 2.00pm on a Friday (excluding Bank Holidays). Items with this requirement are clearly marked under delivery on the product page.
Click and Collect – Free Delivery to Store
Robert Dyas offers Click a Collect in 40 Stores across the country, with more store coming soon. This delivery method is completely free.
If you have opted to have your order delivered to one of our Robert Dyas Stores, it will take up to 7 working days to arrive in your selected store. When it arrives, we will email you to advise when your order is ready for collection. Your order will be held for 7 days.
When collecting your order, to protect you against fraud, please bring the following items with you:
- Proof of Purchase – a printout of your order confirmation, confirmation email or Invoice.
- Suitable ID – Driving licence, Passport or a payment card.
If you would like a nominated person to pick up the order on your behalf, they will require the credit card used to make the purchase together with proof of both their and your ID.
Vendor direct delivery
Some of the items sold on our website are delivered direct from our suppliers; this is clearly indicated on the relevant product page. Lead times for these items do vary from 5 working days up to 28 days. Please be aware that we can only arrange for delivery of these products to mainland UK addresses. Vendor direct products can only be delivered under our standard delivery charge option.
Areas we deliver to
We deliver only within the United Kingdom and do not deliver on Sundays or Bank Holidays. Time frames shown are subject to availability and cannot be guaranteed. Delivery can be made to the majority of UK addresses excluding P.O boxes.
Unfortunately at this time we cannot take orders for delivery to British Forces Post Offices (BFPO), Freight Forwarders, international addresses or The Channel Islands (GY, JE).
The following areas are subject to extended lead times:
- Highlands & Scottish Isles - 7 days
- Isle of Man & Isles of Scilly - 2 days
- Northern Ireland - 4 days
- Isle of Wight - 5 days
Deliveries will require a signature to confirm receipt (we strongly advise you to inspect all items carefully before signing). For security reasons the precise timing of a delivery cannot be specified.
Once delivered, the items ordered will become your property (provided they have been paid for in full) and your responsibility and, apart from where damaged or faulty when delivered or have been incorrectly delivered, we will not accept any liability for their loss, damage or destruction after they have been delivered.
Please make sure that you check your items carefully before you use them. We recommend that you keep your receipt or order number, which can be found on your order confirmation email or on the order invoice that comes with your delivery, because you will need it as proof of purchase in the event of any after-sales enquiry.
Parcelforce delivers our standard orders. In the event that you are not home at the time of the delivery, they will attempt to deliver to a neighbour, and a card will be left advising you. Drivers will attempt the delivery twice, on successive days whenever possible. You can then either wait for the second delivery attempt (usually the next working day) or follow the instructions on the card.
If we are still unable to make a successful delivery after two attempts, your order will be returned to our warehouse. You can then request the order to be re-delivered but this will incur an extra delivery cost at the rate originally paid, unless the delivery error is due to failure on the part of Robert Dyas or our Carriers, in which case Robert Dyas will re-deliver free of charge. The Parcelforce local depot number will be detailed on the card that is left by the driver.
Nightfreight/DX deliver bulky items including our garden furniture sets and awnings on a next day delivery service provided you place your order by 2.00pm. You can also select a weekday delivery date of your choice, and a Saturday morning delivery for a premium charge.