Standard delivery is FREE on all orders over £50 from Robert Dyas. To take advantage of this offer, simply enter promotion code FREEDEL50 at the checkout (cannot be used in conjunction with any other promotion code). This offer excludes certain selected garden furniture sets and barbecues, Robert Dyas gift vouchers, selected tools and DIY, hostess trolleys, food hampers and items for delivery to Northern Ireland, Highlands, Scottish Isles, Isle of Man, Isles of Scilly and Isle of Wight. This promotion does not apply to any products that have bulky shipping charges.
We aim to deliver items that are currently in stock within three (3) to five (5) working days (excluding Bank Holidays) after the date the order is placed.
Please note that during particularly busy periods, it may take a little longer to receive your delivery and our carrier may attempt to deliver to you on a Saturday.
Working days are defined as Monday-Friday 8am-7pm inclusive, excluding Saturday, Sunday and Public Holidays.
Next day & Named day delivery
Our Next Day service will be available for orders placed on the website from Monday to Friday before 2.00pm, you can choose next day delivery for a small additional charge (delivery on working days only). FREENEXTDAY promotion codes are applied to selected products and only applicable on orders containing those advertised products.
You can also select a convenient day to receive your delivery by choosing a named day delivery (delivery on working days only).
Working days are Monday-Friday 8am-7pm inclusive, excluding Saturday, Sunday and Public Holidays.
Orders placed before 2.00pm on a Thursday (excluding Bank Holidays), can be delivered on a Saturday for an additional charge.
Heavy or bulky items can also be delivered on a Saturday, but must be ordered before 2.00pm on a Thursday (excluding Bank Holidays). Items with this requirement are clearly marked under delivery on the product page.
Two Man Bulky Delivery
Some of the items sold on our website require the use of our 2-man delivery service; this is clearly indicated on the relevant product page. If your order contains one of these items our carrier will contact you within 48 hours to arrange a delivery date convenient for you. Delivery is normally within 2-7 days excluding Sundays & Public Holidays.
Click and Collect – Free Delivery to Store
Robert Dyas offers Click a Collect in all our Stores across the country. This delivery method is completely free.
If you have opted to have your order delivered to one of our Robert Dyas Stores, it will take up to 5 working days to arrive in your selected store. When it arrives, we will email you to advise when your order is ready for collection. Your order will be held in store for 7 days.
When collecting your order, to protect you against fraud, please bring the following items with you:
- Proof of Purchase – a printout of your order confirmation, confirmation email or Invoice.
- Suitable ID – Driving licence, Passport or a payment card.
If you would like a nominated person to pick up the order on your behalf, they will require the credit card used to make the purchase together with proof of both their and your ID.
Vendor direct delivery
Some of the items sold on our website are delivered direct from our suppliers; this is clearly indicated on the relevant product page. Lead times for these items do vary from 5 working days up to 28 days. Please be aware that we can only arrange for delivery of these products to mainland UK addresses. Vendor direct products can only be delivered under our standard delivery charge option.
Areas we deliver to
We deliver only within the United Kingdom and do not deliver on Sundays or Bank Holidays. Time frames shown are subject to availability and cannot be guaranteed. Delivery can be made to the majority of UK addresses excluding P.O boxes.
Unfortunately at this time we cannot take orders for delivery to British Forces Post Offices (BFPO), Freight Forwarders, international addresses or The Channel Islands (GY, JE).
The following areas are subject to extended lead times:
- Highlands & Scottish Isles - 7 days
- Isle of Man & Isles of Scilly - 2 days
- Northern Ireland - 4 days
- Isle of Wight - 5 days
Once delivered, the items ordered will become your property (provided they have been paid for in full) and your responsibility and, apart from where damaged or faulty when delivered or have been incorrectly delivered, we will not accept any liability for their loss, damage or destruction after they have been delivered.
Please make sure that you check your items carefully before you use them. We recommend that you keep your receipt or order number, which can be found on your order confirmation email or on the order invoice that comes with your delivery, because you will need it as proof of purchase in the event of any after-sales enquiry.