Coronavirus - COVID19

All of our stores are now open as of 12th April 2021!

Please check our store locator for your nearest open store and any changes to opening hours.

Yes. You can still place orders online to collect in all our stores.

Our stores have been adapted to make social distancing easier, and all of them will follow the below measures, for everyone’s health and safety.

• Restrictions on the amount of customers allowed in store
• Customer service hosts on-hand to support with any queries
• Floor signage to ensure social distancing
• Use of contactless payments where possible
• Increased frequency of cleaning and sanitising
• Perspex screens at till points
• Quarantining returned goods for up to 72 hours
• Sanitising stations available for baskets
• PPE available for staff including masks, gloves and personal sanitiser

• DHL Service Point - available at select stores*.
• Key Cutting Services - available at select stores*.
• Western Union - available at select stores*.

*Services available differ by store. Please check our store locator to see which services are available at your chosen store.

Yes. We are making deliveries for online orders that are placed and are making sure to follow the advice of Public Health England.

Yes. We are currently making deliveries to all of our customers as the Public Health of England (PHE) has advised that the coronavirus does not last long on objects such as parcels. You are not at risk of contracting these kind of viruses according to the PHE and regular hand washing is recommended using soap and water.

Yes. Everything is going ahead as normal with our deliveries, however if you are self-isolating or feel at risk of the coronavirus please get in touch and let us know for our colleagues safety.

For smaller items, our carriers are:

• encouraging customers to use other methods where possible such as leaving the parcel in a safe place so there is no direct contact, maintaining the 2 metre social distance
• asking drivers to log the name of the person accepting the item so there is a record
• not handing over a hand-held electronic device to take signatures from customers at the door
• posting customer contact cards to let customers know of ways to rearrange deliveries

For larger items such as furniture or appliances, please let us know if you are self isolating or do not want to be in contact and we can re-schedule your delivery.

We are doing everything we can to keep our online orders running smoothly so that you get what you need as soon as possible. Currently our average lead time is up to 5 days depending on what products have been ordered. This is subject to change and our carriers will contact you directly with updates.

Yes. You can still place orders online to collect in all our stores.

*Some products available to purchase online are not eligible for store collection.

For smaller items, our carriers can collect parcels if left in a safe place.

For larger items such as appliances and furniture, home collections for returns are not possible from customers who are self-isolating and will need to wait.

Please get in touch with us if you have any questions and be rest assured that we will do everything to help you.

Any in-store purchases from 19th October 2020 can be returned to stores up to 30 days after the national lockdown ends. Should you decide that the product you have purchased is not required, and you return to us within 30 days of the end of the national lockdown, unused and in its original packaging and with proof of purchase, we will be happy to offer you an exchange or a refund.