In the UK you have a legal right, under the Consumer Contracts Regulations June 2014, to cancel your order within fourteen (14) days following your receipt of the goods. Refunds for orders cancelled under the provisions of the Consumer Contracts Regulations will be processed in accordance with your legal rights.
You may not cancel orders for the following types of products:
- Electrical/Technical products which have been unsealed
- Customised or bespoke Products
- Anything of a nature that for hygiene or associated health and safety - this includes the Outdoor Spas, Mattresses and Divan Sets
- Fresh food
Under the Consumer Contracts Regulations June 2014 you have a duty to take reasonable care of Products whilst they are in your possession. You will receive a full refund of the purchase price of the Products.
This is not intended to be a full statement of your rights under the Consumer Contracts Regulations. Full details of your rights are available from your Local Authority’s Trading Standards Office.
How To Return A Product
If you wish to return your item to Robert Dyas, you can do so by one of the following methods:
1. Request a Collection via Robert Dyas Customer Services
Contact our Customer Services team on 0333 103 6677 (Monday- Friday 08:00 - 17:00, Saturday 09:00 - 17:00, Sunday - Closed - call charges may vary by network) or via email to: [email protected] who will be able to arrange a collection for your item. Please ensure that you provide your order number when contacting customer services.
If you are returning the item under your 14 day right to cancel, then a collection charge will be applied:
- Products < 20kg: £7.50
- Products > 20kg: £30
If you are not at home when we try to collect we reserve the right to deduct from your refund or charge your credit card the direct costs to us of the failed return in accordance with the Consumer Protection (Distance Selling) Regulations 2000.
2. Post back the item to the Robert Dyas Warehouse
Click here to download a returns form or use the form on your delivery and returns note, enclosed with your goods. This method of return will be at your own cost. We also recommend obtaining proof of postage in case the item is not received by our warehouse.
Please return items to:
Robert Dyas Distribution Centre
Swallow dale Lane
3. Visit Your Local Robert Dyas Store
Whether you bought the product in store, online or over the phone, most of our products can be returned to a Robert Dyas stores. Please bring your order confirmation as proof of purchase. Please do not attempt to return large or heavy products, including large kitchen appliances, outdoor furniture, indoor furniture etc to your local store. If in doubt of whether you should return a product to your local store, please contact customer services first.