LG B1 65" 4K Smart OLED TV

LG B1 65" 4K Smart OLED TV

Product code
255678
Model
OLED65B16LA.AEK
LG B1 65" 4K Smart OLED TV is rated 4.8 out of 5 by 23.
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£1,999.00 £1,799.00
£1,699.00
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FREE Delivery by Tuesday, 26th Oct.
Delivered by our approved supplier EXERTIS UK LIMITED (DS).

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Overview

LG OLED is the pinnacle of TV experience. Self-lit pixels allow truly spectacular picture quality and a whole host of design possibilities, while the latest cutting-edge technologies help deliver unprecedented levels of wonder. This is everything you love about TV — elevated in every way. A self-luminous display technology that gives you the ultimate viewing experience. Unlike LED TVs that are restricted by backlight technology, LG OLED TVs are capable of extreme realism and unique designs. If you're looking for the pinnacle of TV experience, look no further. LG OLED TV is a work of art, a big-screen cinema, a portal to gaming worlds, and a front row seat to the biggest sporting events. It's everything you want a TV to be.

Features and Benefits

  • Self-lit pixels – When it comes to picture quality, OLED beats LED hands down. That's because OLED has millions of self-lit pixels allowing for infinite contrast, 100% colour fidelity and the sharpest pixel-perfect details. The result is a viewing experience like no other.
  • Infinite Contrast – Put simply, OLED has millions of self-lit pixels that can turn on and off to achieve perfect black and infinite contrast. That black is better than both mini-LED and LED TVs. So it doesn't matter how many thousands of backlights they have, LED TVs will still be in OLED's shadow.
  • 100% Colour Fidelity – Renowned global testing agency Intertek has confirmed that LG OLED displays have 100% colour fidelity. This means that the colours you see on the screen closely match the colours of the original image. So everything you watch looks as the creator intended.
  • Slim design for more stylish space – LG OLED TV’s world-leading technology becomes even more incredible when you experience the unimaginably thin and light design. Your OLED TV will merge seamlessly and elegantly into any room of your home, enabling the brilliance of OLED wherever you want it.
  • Cinema sharp picture for more immersive movie – LG OLED transports the most immersive cinema experience directly to your home. Exceptionally sharp pictures, crystal-clear sound and perfect black levels deliver movies as the director intended.
  • Streaming entertainment, home to all your favourites – Streaming has never been easier. Get all your must-have apps like Freeview Play, NOW TV, Netflix, Prime Video, Disney+ and more on LG’s webOS smart platform.
  • Dolby Vision IQ & Dolby Atmos – Dolby Vision IQ intelligently optimises picture settings based on content genre and ambient surroundings, while Dolby Atmos delivers multi-dimensional surround sound, a powerful combination that produces breathtakingly cinematic results.
  • Filmaker Mode™ – Turns off motion smoothing while preserving the original aspect ratios, colours, and frame rates. This accurately delivers the director's original vision, so you experience the film the way they intended.
  • HDR 10 Pro – LG's own dynamic range technology, HDR 10 Pro, adjusts brightness to enhance color, reveal every tiny detail, and bring lifelike clarity to every image, it also intensifies regular HDR content. Now all your favorite movies and shows will be more vivid and vibrant from beginning to end.
  • Swift response for faster gaming – LG OLED TV is designed for next generation consoles, boosting your competitive edge with swift response, the latest gaming features, and a 120Hz display for a smoother playing experience. This is the ultimate TV for your gaming setup.
  • The Latest Gaming Specs – LG OLED TVs are capable of a 1ms response time, while support for VRR, ALLM, and eARC meets the latest HDMI 2.1 specifications. These features allow fast-moving content in higher resolution and smooth, synchronized graphics giving you a more lifelike experience and a better chance of winning.
  • Smooth motion for more realistic sport – LG OLED delivers you the realism and intensity of the sports stadium experience at home, with uncompromised picture quality at any viewing angle regardless of where you are sitting. Exceptional picture quality with immersive sound is enhanced by the smoothest motion so no matter how intense the action is, OLED keeps every detail of the game in diamond sharp focus.
  • α7 Gen4 AI Processor 4K – Brains that will blow your mind. At the core of LG OLED TV B1 is the α7 Gen4 AI Processor 4K, a groundbreaking chip that uses deep-learning algorithms to analyse and optimise content. Every adjustment to picture and sound is automatic, so everything you watch is spectacular.
  • AI Picture – Using a vast database of over one million visual data points, the deep-learning algorithm recognises content, removes noise, and optimises picture quality.
  • AI Sound – By learning from more than 17 million audio data points, the processor identifies voices, effects, and frequencies so it can then optimise the sound by genre for a more immersive experience.
  • AI ThinQ – LG ThinQ is here to maximise your TV experience. Choose your favorite voice assistant and control your TV with your voice with an all new home screen to provide more convenience and control.
  • Voice Command – LG ThinQ allows simple command and control of your Home IoT ecosystem with natural voice recognition. With Google Assistant and Amazon Alexa built-in, you can control your LG OLED TV with your voice and access entertainment faster.

Specifications

DISPLAY

  • Type: 4K OLED
  • Screen Size: 65
  • Resolution: 3840 x 2160
  • Wide Viewing Angle: Yes
  • Colour / Wide Colour Gamut: Perfect Colour
  • Colour display bits / Billion Rich Colours: Yes
  • Contrast / Perfect Black: Perfect Black
  • Contrast / Dimming: Pixel Dimming
  • Contrast / Ultra Luminance: Ultra Luminance Pro
  • Motion / Refresh Rate: Refresh Rate 120Hz

PLATFORM

  • Main Processor: α7 Gen4 Processor 4K
  • Operating System (OS): webOS Smart TV
  • Number of CPUs: Quad

VIDEO

  • AI Picture / Pro: AI Picture
  • Face Enhancing + Body/Object (8K Only): AI Picture - Face Enhancing
  • AI Upscaling: AI Upscaling
  • Auto Genre Selection: Yes (Dolby HDR)
  • Image Enhancing: Image Enhancing
  • AI Brightness Control: Yes
  • HDR: Cinema HDR
  • Dolby Vision IQ: Yes (4K/2K)
  • HDR10 Pro: Yes (4K/2K)
  • HLG: Yes (4K/2K)
  • FILMMAKER MODE™: Yes
  • Dynamic Tone Mapping / Pro (+ AI HDR Tone Mapping): HDR
  • Dynamic Tone Mapping
  • 4K HFR: Yes
  • 2K HFR: Yes
  • Motion Pro: OLED Motion Pro
  • Upscaler: 4K Upscaler
  • HEVC: [email protected], 10bit
  • VP9 (Video Decoder): [email protected], 10bit
  • AV1 (Video Decoder): [email protected], 10bit
  • G-Sync Compatible: Yes
  • FreeSync Compatible: Yes
  • HGIG Mode: Yes
  • Instant Game Response (VRR/ALLM): Yes/Yes
  • Picture Mode: 9 modes (Vivid, Standard, Eco, Cinema, Football, Game, Filmmaker, (ISF) Expert (Bright Room), (ISF) Expert (Dark Room))

AUDIO

  • Speaker (Sound Output): 40W (WF: 20W, 10W per Channel)
  • Channel: 2.2 ch
  • Direction: Down Firing
  • Simultaneous Audio Output: Yes
  • DOLBY ATMOS: Yes
  • AI Sound / Pro: AI Sound
  • AI Acoustic Tuning: Yes
  • Surround mode => 21Y Spec Out: OLED Surround
  • Clear Voice: Clear Voice Pro
  • Bluetooth Surround Ready: Yes (Required Bluetooth)
  • WiSA Speakers: Yes: WiSA 2.1ch
  • LG Sound Sync: Yes (Required Bluetooth)
  • Sound Share: Yes
  • Audio Codec: AC4, AC3(Dolby Digital), EAC3, HE-AAC, AAC, MP2, MP3, PCM, WMA, apt-X (Refer to manual)
  • Sound Mode Sync: Yes
  • Sound Alive: Yes

AI SMART FUNCTION

  • ThinQ: Yes
  • Intelligent Voice Recognition: Yes
  • Speech to Text: Yes
  • LG Voice Search: Yes
  • Google Assistant: Yes
  • Amazon Alexa: Yes
  • AI UX: Yes
  • AI Home: Yes
  • AI Recommendation: Yes
  • Intelligent Edit: Yes
  • Home Dashboard: Yes
  • Apple Homekit: Yes
  • Google Home Connection: Yes
  • Amazon Echo Connection: Yes
  • Mobile Connectivity: Yes
  • Screen Share: Yes
  • ThinQ App: Yes
  • Airplay2: Yes
  • Next Picks: Yes
  • Magic Explorer: Yes
  • Magic Remote Control: Built-In
  • Quick Access: Yes
  • Universal Control: Yes
  • 360° VR Play: Yes
  • Related Content Search: Yes
  • Audio Guidance (Text To Speech): Yes
  • Art Gallery: Yes
  • Apps: Yes
  • DIAL: Yes
  • Web Browser: Yes
  • Music Player -> Media Player: Yes
  • LG Channels: Yes
  • TV On With Mobile: Yes
  • Wi-Fi TV On: Yes
  • Bluetooth Low Energy On: Yes (Required Bluetooth)
  • Network File Browser: Yes
  • Block access to harmful site: Yes
  • Live Plus (ACR-based Bilateral Service): Yes
  • Hotel Mode: Yes
  • Sports Alert: Yes
  • Music Discovery: Yes

BROADCASTING SYSTEM

  • Digital TV Reception (Terrestrial,Cable,Satellite): Yes
  • Terrestria: DVB-T2/T
  • Cable: DVB-C
  • Satellite: DVB-S2
  • Analog TV Reception: Yes
  • Data Broadcasting (Country Spec): Yes
  • CI + (Common Interface): CI+1.4
  • Teletext Page: Yes (2000 page)
  • Teletext (Top/Flof/List): Yes (Flof)
  • [DVB] Subtitle: Yes
  • AD (Audio Description): Yes
  • EPG (8days): Yes

CONNECTIVITY

  • HDMI: 2 (Rear)/2 (Side)
  • Version: HDMI 2.1 (2/HDMI 2.0)
  • Simplink (HDMI CEC): Yes
  • eARC / ARC (Audio Return Channel): eARC (Rear, HDMI 3)
  • USB: 1(Rear) / 2 (Side)
  • LAN: Yes (Rear)
  • CI Slot: Yes (Side)
  • RF In: 2 (Rear, RF/Sat)
  • SPDIF (Optical Digital Audio Out): Yes (Rear)
  • Headphone out: Yes (Rear)
  • Line out: Yes (Rear, headphone out common)
  • Wifi: Yes (802.11ac)
  • Bluetooth: Yes (V5.0)

POWER

  • Power Supply: AC 100~240V 50-60Hz
  • Standby Power Consumption: Under 0.5W
  • Energy Saving Mode: Yes
  • Illuminance Green sensor: Yes

GENERAL

  • TV Dimensions: 1449 x 830 x 46.9 mm
  • TV with Stand Dimensions: 1449 x 869 x 246 mm
  • Stand (W x D): 559 x 246 mm
  • VESA: 300 x 200
  • Weight (TV): 24 kg
  • Weight (TV + Stand): 25 kg
  • Colour: Black

LG OLED is the pinnacle of TV experience. Self-lit pixels allow truly spectacular picture quality and a whole host of design possibilities, while the latest cutting-edge technologies help deliver unprecedented levels of wonder. This is everything you love about TV — elevated in every way. A self-luminous display technology that gives you the ultimate viewing experience. Unlike LED TVs that are restricted by backlight technology, LG OLED TVs are capable of extreme realism and unique designs. If you're looking for the pinnacle of TV experience, look no further. LG OLED TV is a work of art, a big-screen cinema, a portal to gaming worlds, and a front row seat to the biggest sporting events. It's everything you want a TV to be.

Features and Benefits

  • Self-lit pixels – When it comes to picture quality, OLED beats LED hands down. That's because OLED has millions of self-lit pixels allowing for infinite contrast, 100% colour fidelity and the sharpest pixel-perfect details. The result is a viewing experience like no other.
  • Infinite Contrast – Put simply, OLED has millions of self-lit pixels that can turn on and off to achieve perfect black and infinite contrast. That black is better than both mini-LED and LED TVs. So it doesn't matter how many thousands of backlights they have, LED TVs will still be in OLED's shadow.
  • 100% Colour Fidelity – Renowned global testing agency Intertek has confirmed that LG OLED displays have 100% colour fidelity. This means that the colours you see on the screen closely match the colours of the original image. So everything you watch looks as the creator intended.
  • Slim design for more stylish space – LG OLED TV’s world-leading technology becomes even more incredible when you experience the unimaginably thin and light design. Your OLED TV will merge seamlessly and elegantly into any room of your home, enabling the brilliance of OLED wherever you want it.
  • Cinema sharp picture for more immersive movie – LG OLED transports the most immersive cinema experience directly to your home. Exceptionally sharp pictures, crystal-clear sound and perfect black levels deliver movies as the director intended.
  • Streaming entertainment, home to all your favourites – Streaming has never been easier. Get all your must-have apps like Freeview Play, NOW TV, Netflix, Prime Video, Disney+ and more on LG’s webOS smart platform.
  • Dolby Vision IQ & Dolby Atmos – Dolby Vision IQ intelligently optimises picture settings based on content genre and ambient surroundings, while Dolby Atmos delivers multi-dimensional surround sound, a powerful combination that produces breathtakingly cinematic results.
  • Filmaker Mode™ – Turns off motion smoothing while preserving the original aspect ratios, colours, and frame rates. This accurately delivers the director's original vision, so you experience the film the way they intended.
  • HDR 10 Pro – LG's own dynamic range technology, HDR 10 Pro, adjusts brightness to enhance color, reveal every tiny detail, and bring lifelike clarity to every image, it also intensifies regular HDR content. Now all your favorite movies and shows will be more vivid and vibrant from beginning to end.
  • Swift response for faster gaming – LG OLED TV is designed for next generation consoles, boosting your competitive edge with swift response, the latest gaming features, and a 120Hz display for a smoother playing experience. This is the ultimate TV for your gaming setup.
  • The Latest Gaming Specs – LG OLED TVs are capable of a 1ms response time, while support for VRR, ALLM, and eARC meets the latest HDMI 2.1 specifications. These features allow fast-moving content in higher resolution and smooth, synchronized graphics giving you a more lifelike experience and a better chance of winning.
  • Smooth motion for more realistic sport – LG OLED delivers you the realism and intensity of the sports stadium experience at home, with uncompromised picture quality at any viewing angle regardless of where you are sitting. Exceptional picture quality with immersive sound is enhanced by the smoothest motion so no matter how intense the action is, OLED keeps every detail of the game in diamond sharp focus.
  • α7 Gen4 AI Processor 4K – Brains that will blow your mind. At the core of LG OLED TV B1 is the α7 Gen4 AI Processor 4K, a groundbreaking chip that uses deep-learning algorithms to analyse and optimise content. Every adjustment to picture and sound is automatic, so everything you watch is spectacular.
  • AI Picture – Using a vast database of over one million visual data points, the deep-learning algorithm recognises content, removes noise, and optimises picture quality.
  • AI Sound – By learning from more than 17 million audio data points, the processor identifies voices, effects, and frequencies so it can then optimise the sound by genre for a more immersive experience.
  • AI ThinQ – LG ThinQ is here to maximise your TV experience. Choose your favorite voice assistant and control your TV with your voice with an all new home screen to provide more convenience and control.
  • Voice Command – LG ThinQ allows simple command and control of your Home IoT ecosystem with natural voice recognition. With Google Assistant and Amazon Alexa built-in, you can control your LG OLED TV with your voice and access entertainment faster.

Specifications

DISPLAY

  • Type: 4K OLED
  • Screen Size: 65
  • Resolution: 3840 x 2160
  • Wide Viewing Angle: Yes
  • Colour / Wide Colour Gamut: Perfect Colour
  • Colour display bits / Billion Rich Colours: Yes
  • Contrast / Perfect Black: Perfect Black
  • Contrast / Dimming: Pixel Dimming
  • Contrast / Ultra Luminance: Ultra Luminance Pro
  • Motion / Refresh Rate: Refresh Rate 120Hz

PLATFORM

  • Main Processor: α7 Gen4 Processor 4K
  • Operating System (OS): webOS Smart TV
  • Number of CPUs: Quad

VIDEO

  • AI Picture / Pro: AI Picture
  • Face Enhancing + Body/Object (8K Only): AI Picture - Face Enhancing
  • AI Upscaling: AI Upscaling
  • Auto Genre Selection: Yes (Dolby HDR)
  • Image Enhancing: Image Enhancing
  • AI Brightness Control: Yes
  • HDR: Cinema HDR
  • Dolby Vision IQ: Yes (4K/2K)
  • HDR10 Pro: Yes (4K/2K)
  • HLG: Yes (4K/2K)
  • FILMMAKER MODE™: Yes
  • Dynamic Tone Mapping / Pro (+ AI HDR Tone Mapping): HDR
  • Dynamic Tone Mapping
  • 4K HFR: Yes
  • 2K HFR: Yes
  • Motion Pro: OLED Motion Pro
  • Upscaler: 4K Upscaler
  • HEVC: [email protected], 10bit
  • VP9 (Video Decoder): [email protected], 10bit
  • AV1 (Video Decoder): [email protected], 10bit
  • G-Sync Compatible: Yes
  • FreeSync Compatible: Yes
  • HGIG Mode: Yes
  • Instant Game Response (VRR/ALLM): Yes/Yes
  • Picture Mode: 9 modes (Vivid, Standard, Eco, Cinema, Football, Game, Filmmaker, (ISF) Expert (Bright Room), (ISF) Expert (Dark Room))

AUDIO

  • Speaker (Sound Output): 40W (WF: 20W, 10W per Channel)
  • Channel: 2.2 ch
  • Direction: Down Firing
  • Simultaneous Audio Output: Yes
  • DOLBY ATMOS: Yes
  • AI Sound / Pro: AI Sound
  • AI Acoustic Tuning: Yes
  • Surround mode => 21Y Spec Out: OLED Surround
  • Clear Voice: Clear Voice Pro
  • Bluetooth Surround Ready: Yes (Required Bluetooth)
  • WiSA Speakers: Yes: WiSA 2.1ch
  • LG Sound Sync: Yes (Required Bluetooth)
  • Sound Share: Yes
  • Audio Codec: AC4, AC3(Dolby Digital), EAC3, HE-AAC, AAC, MP2, MP3, PCM, WMA, apt-X (Refer to manual)
  • Sound Mode Sync: Yes
  • Sound Alive: Yes

AI SMART FUNCTION

  • ThinQ: Yes
  • Intelligent Voice Recognition: Yes
  • Speech to Text: Yes
  • LG Voice Search: Yes
  • Google Assistant: Yes
  • Amazon Alexa: Yes
  • AI UX: Yes
  • AI Home: Yes
  • AI Recommendation: Yes
  • Intelligent Edit: Yes
  • Home Dashboard: Yes
  • Apple Homekit: Yes
  • Google Home Connection: Yes
  • Amazon Echo Connection: Yes
  • Mobile Connectivity: Yes
  • Screen Share: Yes
  • ThinQ App: Yes
  • Airplay2: Yes
  • Next Picks: Yes
  • Magic Explorer: Yes
  • Magic Remote Control: Built-In
  • Quick Access: Yes
  • Universal Control: Yes
  • 360° VR Play: Yes
  • Related Content Search: Yes
  • Audio Guidance (Text To Speech): Yes
  • Art Gallery: Yes
  • Apps: Yes
  • DIAL: Yes
  • Web Browser: Yes
  • Music Player -> Media Player: Yes
  • LG Channels: Yes
  • TV On With Mobile: Yes
  • Wi-Fi TV On: Yes
  • Bluetooth Low Energy On: Yes (Required Bluetooth)
  • Network File Browser: Yes
  • Block access to harmful site: Yes
  • Live Plus (ACR-based Bilateral Service): Yes
  • Hotel Mode: Yes
  • Sports Alert: Yes
  • Music Discovery: Yes

BROADCASTING SYSTEM

  • Digital TV Reception (Terrestrial,Cable,Satellite): Yes
  • Terrestria: DVB-T2/T
  • Cable: DVB-C
  • Satellite: DVB-S2
  • Analog TV Reception: Yes
  • Data Broadcasting (Country Spec): Yes
  • CI + (Common Interface): CI+1.4
  • Teletext Page: Yes (2000 page)
  • Teletext (Top/Flof/List): Yes (Flof)
  • [DVB] Subtitle: Yes
  • AD (Audio Description): Yes
  • EPG (8days): Yes

CONNECTIVITY

  • HDMI: 2 (Rear)/2 (Side)
  • Version: HDMI 2.1 (2/HDMI 2.0)
  • Simplink (HDMI CEC): Yes
  • eARC / ARC (Audio Return Channel): eARC (Rear, HDMI 3)
  • USB: 1(Rear) / 2 (Side)
  • LAN: Yes (Rear)
  • CI Slot: Yes (Side)
  • RF In: 2 (Rear, RF/Sat)
  • SPDIF (Optical Digital Audio Out): Yes (Rear)
  • Headphone out: Yes (Rear)
  • Line out: Yes (Rear, headphone out common)
  • Wifi: Yes (802.11ac)
  • Bluetooth: Yes (V5.0)

POWER

  • Power Supply: AC 100~240V 50-60Hz
  • Standby Power Consumption: Under 0.5W
  • Energy Saving Mode: Yes
  • Illuminance Green sensor: Yes

GENERAL

  • TV Dimensions: 1449 x 830 x 46.9 mm
  • TV with Stand Dimensions: 1449 x 869 x 246 mm
  • Stand (W x D): 559 x 246 mm
  • VESA: 300 x 200
  • Weight (TV): 24 kg
  • Weight (TV + Stand): 25 kg
  • Colour: Black
Reviews
Rated 5 out of 5 by from Great picture Bought this three weeks ago, this is my first LG tv, usually buy Samsung but was told this has a better picture quality, also plenty of features, magic remote get a bit of getting used to and going to the channel menu could be quicker as it comes up with what’s on now and you have to go to full menu to get that up, overall a great tv the now.
Date published: 2021-10-08
Rated 4 out of 5 by from No BT Sport support via Browser TV seems very good - however, was told by LG that whilst there is yet to be a BT Sport appn, the option to login via the TVs browser and watch BT Sport this way would be an option, it is not as BT does not currently support. What is the latest on LG developing the. BT Sport Appn pls? BT help forum said it was to be ready for the start of the current football season.
Date published: 2021-10-05
Rated 5 out of 5 by from Great for gaming 120fps Outstanding tv for gaming and movies bright enough when you use dolby vision iq just awlsome
Date published: 2021-09-21
Rated 1 out of 5 by from Poor sound optical socket feel out of tv Don’t buy this tv is rubbish sound is terrible and failed in the first month
Date published: 2021-09-10
Rated 5 out of 5 by from 10 mins I do think that a warning should be given if the customer installs the TV themselves. It is difficult to ensure the glass section is supported when fitting the stand. Also, You need at least 2 fit people to pick up and place the TV where you want it, bearing in mind you must NOT pick it up by the Glass section. A maual would also be helpful for people who have no idea how a Smart TV operates.
Date published: 2021-09-09
Rated 5 out of 5 by from LG B1 55” This TV is amazing the picture & especially the sound. For me there’s not one fault with this tv I have moved from a different brand to LG (amazing).
Date published: 2021-09-03
Rated 5 out of 5 by from OUR NEW TV Very impressed with the build quality of the unit.
Date published: 2021-09-03
Rated 5 out of 5 by from Great LG OLED TV Bought an OLED65B16LA TV for my living room recently and wow, what a picture! Had a high definition Sony TV previously but this TV certainly takes the picture quality to a whole new level. Fantastic. Highly recommended
Date published: 2021-08-31
  • y_2021, m_10, d_18, h_18
  • bvseo_bulk, prod_bvrr, vn_bulk_3.0.19
  • cp_1, bvpage1
  • co_hasreviews, tv_0, tr_23
  • loc_en_GB, sid_255678, prod, sort_[SortEntry(order=SUBMISSION_TIME, direction=DESCENDING)]
  • clientName_robertdyas
  • bvseo_sdk, p_sdk, 3.2.1
  • CLOUD, getReviews, 30.47ms
  • REVIEWS, PRODUCT
Delivery

Vendor Direct Products:

This product is delivered for FREE by our approved supplier on a Standard Delivery Service.

Please be aware that we currently cannot arrange for delivery of this product to the following postcodes: AB, FK, HS, IV, KA, KW, PA, PH, ZE, LL58-LL78, IM, TR, BT, PO30-41.


FREE Delivery by Tuesday, 26th Oct. Delivered by our approved supplier EXERTIS UK LIMITED (DS).

Returns

Returns

In the UK you have a legal right, under the Consumer Contracts Regulations June 2014, to cancel your order within fourteen (14) days following your receipt of the goods. Refunds for orders cancelled under the provisions of the Consumer Contracts Regulations will be processed in accordance with your legal rights.

You may not cancel orders for the following types of products:

  • Electrical/Technical products which have been unsealed
  • Customised or bespoke Products
  • Anything of a nature that for hygiene or associated health and safety - this includes the Outdoor Spas, Mattresses and Divan Sets
  • Fresh food

Under the Consumer Contracts Regulations June 2014 you have a duty to take reasonable care of Products whilst they are in your possession. You will receive a full refund of the purchase price of the Products.

This is not intended to be a full statement of your rights under the Consumer Contracts Regulations. Full details of your rights are available from your Local Authority’s Trading Standards Office.

How To Return A Product

If you wish to return your item to Robert Dyas, you can do so by the following method:

1. Request a Collection via Robert Dyas Customer Services

Contact our Customer Services team on 0333 103 6677 (Monday- Friday 08:00 - 17:00, Saturday 09:00 - 17:00, Sunday 09:00 - 17:00 - call charges may vary by network) or via email to: [email protected] who will be able to arrange a collection for your item with the supplier. Please ensure that you provide your order number when contacting customer services.

If you are returning the item under your 14 day right to cancel, then a collection charge will be applied:

  • Products < 20kg: £7.50
  • Products > 20kg: £30

If you are not at home when we try to collect we reserve the right to deduct from your refund or charge your credit card the direct costs to us of the failed return in accordance with the Consumer Protection (Distance Selling) Regulations 2000.