Whirlpool are recalling certain Hotpoint and Indesit washing machines manufactured between October 2014 and February 2018 which can pose a potential fire safety risk. A further 2 models sold by Robert Dyas have been added to this list (01/05/2020).
Whirlpool is committed to serving its customers through the coronavirus crisis as the recall progresses
All engineers and delivery teams are equipped with PPE including face masks, gloves and hand sanitiser, and are practising social distancing at all times during their work. To minimise the risk to staff and customers, Whirlpool is providing a contactless delivery and collection process, which means people do not have to physically sign any paperwork and are called in advance of their scheduled delivery or repair appointment to make specific arrangements. If requested, appliances can be delivered to a secure location outside a customer’s home - such as a garage or garden - so that staff do not have to enter their home.
Whirlpool will be contacting customers, however, customers should call 0800 316 1442 or visit https://washingmachinerecall.whirlpool.co.uk to check if their appliance is affected. Remedy slots available every week - customers are urged to book appointments.
To check if a washing machine is potentially affected, customers will need both the model number and the serial number of the appliance. Both of these codes can be found inside the door, or alternatively on a label on the rear of the appliance. The website or call centre agents will guide customers to where to find these labels and what information to provide.
We are deeply sorry to our customers for the concern and inconvenience this recall may cause but we continue to take action because people’s safety is our top priority. All owners affected by the recall are entitled to a replacement washing machine or a repair to their existing appliance – both provided completely free of charge.
To avoid all risk associated with the use of affected models, consumers should unplug their washing machines and not use them.
If nevertheless, consumers do use their appliance, they should only use cold water cycles of 20C or lower as this significantly reduces the risk.
List of affected appliances
||Hotpoint Aquarius WMAQF721G 7kg Washing Machine - Graphite
||Hotpoint Extra WMXTF742G 7kg 1400 rpm Spin Washing Machine - Graphite
||Hotpoint Extra WMXTF742K 7kg Washing Machine – Black
||Indesit Innex XWA81252XW Washing Machine - White
||Indesit Innex XWD71452XK 7kg Washing Machine – Black
||Hotpoint Aquarius WMXTF742P 7kg Washing Machine - White
||Hotpoint Aquarius WMAQF721P 7kg Washing Machine – White
||Hotpoint Aquarius WMAQF621L 6kg Washing Machine - White
||Hotpoint Aquarius WMAQF641G 6kg Washing Machine - Graphite