Returning an item couldn't be simpler with our 30 day money back guarantee:
Most of our products are covered by our 30 day no quibble money-back-guarantee as long as they are with their original packaging, unused and in a resaleable condition.
This promise exceeds your legal rights under the Consumer Contracts Regulations
Products not covered by our 30 day money-back-guarantee
- Large Kitchen Appliances (including washing machines, cookers, dishwashers, fridge freezers, hobs, cooker hoods and dryers)
- Outdoor Garden Furniture
- Indoor Furniture
- Products delivered direct from our approved suppliers (this is highlighted on the product detail page)
To return an item, you can either:
- Visit your nearest store with your receipt and we’ll give you a refund or exchange.
- Download a returns form or use the form on your delivery and returns note, enclosed with your goods. We recommend you obtain proof of posting when returning your items.
- Email or call our Customer Services team at [email protected] or 0800 707 6677 and they will provide you with returns instructions.
See our Delivery and Returns section for more information.