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Cookie Policy

What are Cookies ?

Cookies are small data files which are placed on your computer or hand held device when you visit certain pages on websites. Cookies can't harm your computer. Some are essential, for example when putting items in your basket to place orders on our website while some are not essential but are used to enhance the user experience of the website. They allow us to:

  • obtain statistical data regarding audience size and usage pattern,
  • store information about your preferences,
  • allow us to customise the website to your interests and deliver a high quality user experience,
  • improve user experience and to allow the website to recognise you when you return.

We do not use cookies to collect or record information on users’ name, address or other contact details. This is generally considered standard practice for most, if not all websites.

The cookies when you access this website are set by us, our suppliers and partners to help deliver a high quality website and on-line shopping experience, and other third parties. If you'd like to learn more about cookies in general then visit www.aboutcookies.org. This will open a new browser window, please note that we are not responsible for the content of any external websites referred to from our site.

Please find below a list of the main cookies we use across our site:

Cookie NamePurpose & Description
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND You sesssion ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items in your Wishlist.
CART
The association with your shopping cart.

CATEGORY_INFO
Stores the category info on the page, that allows to display pages more quickly.

COMPARE
The items that you have in the Compare Products list.

CURRENCY
Your preferred currency.

CUSTOMER
An encrypted version of your customer id with the store.

CUSTOMER_AUTH
An indicator if you are currently logged into the store.

CUSTOMER_INFO
An encrypted version of the customer group you belong to.

CUSTOMER_SEGMENT_IDS
Stores the Customer Segment ID.

EXTERNAL_NO_CACHE
A flag, which indicates whether caching is disabled or not.

FRONTEND
You sesssion ID on the server.

GUEST-VIEW
Allows guests to edit their orders.

LAST_CATEGORY
The last category you visited.

LAST_PRODUCT
The most recent product you have viewed.

NEWMESSAGE
Indicates whether a new message has been received.

NO_CACHE
Indicates whether it is allowed to use cache.

PERSISTENT_SHOPPING_CART
A link to information about your cart and viewing history if you have asked the site.

POLL
The ID of any polls you have recently voted in.

POLLN
Information on what polls you have voted on.

RECENTLYCOMPARED
The items that you have recently compared.

STF
Information on products you have emailed to friends.

STORE
The store view or language you have selected.

USER_ALLOWED_SAVE_COOKIE
Indicates whether a customer allowed to use cookies.

VIEWED_PRODUCT_IDS
The products that you have recently viewed.

WISHLIST
An encrypted list of products added to your Wishlist.

WISHLIST_CNT
The number of items in your Wishlist.

Cookie Management

To add products to your basket and purchase from our website you will need to have cookies enabled within your browser settings. If cookies aren't enabled on your computer it will mean that your shopping experience on our website will be limited to browsing and researching.

TO ENABLE COOKIES

First you will need to indentify which browser you are using to access the Internet.

To do this on a P.C. you need to click on the 'Help' option at the top of your browser window and then select the 'About' option. If you are using a Mac open the browser window and click on the Apple menu then select the 'About' option.

Once you have identified your browser follow the instructions below to check and change the options. This list shows commonly used browsers, for all other browsers we would recommend you consult your documentation or the browsers online help files.

internet explorer   

Microsoft Internet Explorer 6.0+

1. Click on 'Tools' at the top of your browser window and select 'Internet options' , then click on the 'Privacy' tab
2. Ensure that your Privacy level is set to Medium or below, which will enable cookies in your browser
3. Settings above Medium will disable cookies


internet explorer   

Microsoft Internet Explorer 5.0 on Mac OSX

1. Click on 'Explorer' at the top of your browser window and select 'Preferences' options
2. Scroll down until you see 'Cookies' under Receiving Files
3. Select the 'Never Ask' option


firefox  

Mozilla Firefox

1. Click on 'Tools' at the top of your browser window and select Options
2. Then select the Privacy icon
3. Click on Cookies, then select 'allow sites to set cookies'


netscape  

Mozilla and Netscape on Mac OSX

1. Click on 'Mozilla' or 'Netscape' at the top of your browser window and select the 'Preferences' option
2. Scroll down until you see cookies under 'Privacy & Security'
3. Select 'Enable cookies for the originating web site only'


Safari  

Safari

1. Click on the Cog icon at the top of your browser window and select the 'Preferences' option
2. Click on 'Security', check the option that says 'Block third-party and advertising cookies'
3. Click 'Save'


Safari  

Safari on Mac OSX

1. Click on 'Safari' at the top of your browser window and select the 'Preferences' option
2. Click on 'Security' then 'Accept cookies'
3. Select the 'Only from site you navigate to'


Chrome  

Google Chrome

1. Click on 'Tools' at the top of your browser window and select Options
2. Click the 'Under the Hood' tab, locate the 'Privacy' section, and select the 'Content settings' button
3. Now select 'Allow local data to be set'


Opera  

Opera

1. Click on 'Menu' at the top of your browser window and select 'Settings'
2. Then select 'Preferences', select the 'Advanced' tab
3. Then select 'Accept cookies' option
Third Party Cookies

In order to ensure a high quality and rich experience when you visit our site we sometimes embed third party content on certain web pages. For example we have videos within some product information pages which are supplied from a third party such as YouTube. These third parties may place a cookie on your computer. We have no control over the setting of these cookies, so we suggest you contact the third-party websites directly for more information about their cookies and how to manage them.

Sharing Tools

On our site we have a number of sharing tools which allow you to share our content with your friends via social networks including Facebook and Twitter. When you do this you may be sent cookies from these websites. As these are external sites we cannot and do not control the setting of these cookies. We recommend you check the third-party websites for more information about their cookies and how to manage them.

Robert Dyas Privacy & Security Policy

Robert Dyas is committed to respecting your privacy and correctly protecting and managing any personal information you share with us. We try our best to make sure we are honest and clear about your privacy when using our website. For further information on our privacy and security policy please click here: Privacy & Security Policy