Standard delivery is FREE on all orders over £50 from Robert Dyas. To take advantage of this offer, simply enter promotion code FREEDEL50 at the checkout (cannot be used in conjunction with any other promotion code). This offer excludes certain selected garden furniture sets and barbecues, Robert Dyas gift vouchers, selected tools and DIY, hostess trolleys, food hampers and items for delivery to Northern Ireland, Highlands, Scottish Isles, Isle of Man, Isles of Scilly and Isle of Wight. This promotion does not apply to any products that have bulky shipping charges.
We aim to deliver items that are currently in stock within three (3) to five (5) working days (excluding Bank Holidays) after the date the order is placed.
Please note that during particularly busy periods, it may take a little longer to receive your delivery and our carrier may attempt to deliver to you on a Saturday.
Working days are defined as Monday-Friday 8am-7pm inclusive, excluding Saturday, Sunday and Public Holidays.
Next day & Named day delivery
Our Next Day service will be available for orders placed on the website from Monday to Friday before 3.00pm, you can choose next day delivery for a small additional charge (delivery on working days only). FREENEXTDAY promotion codes are applied to selected products and only applicable on orders containing those advertised products.
You can also select a convenient day to receive your delivery by choosing a named day delivery (delivery on working days only).
Working days are Monday-Friday 8am-7pm inclusive, excluding Saturday, Sunday and Public Holidays.
Orders placed before 3.00pm on a Friday (excluding Bank Holidays), can be delivered on a Saturday for an additional charge.
Heavy or bulky items can also be delivered on a Saturday, but must be ordered before 3.00pm on a Friday (excluding Bank Holidays). Items with this requirement are clearly marked under delivery on the product page.
Two Man Bulky Delivery
Some of the items sold on our website require the use of our 2-man delivery service; this is clearly indicated on the relevant product page. If your order contains one of these items our carrier will contact you within 48 hours to arrange a delivery date convenient for you. Delivery is normally within 2-7 days excluding Sundays & Public Holidays.
Click and Collect – Free Delivery to Robert Dyas and Ryman Stores
Robert Dyas offers a Click and Collect service to both Robert Dyas stores and Ryman stores across the country.
If you choose to have your order delivered to your local store, it is completely free and will take 2-5 working days.
When your order arrives in your chosen store, we will e-mail you to advise that your order is ready for collection. Your order will be held in store for 7 days.
When collecting your order, to protect you against fraud, please bring the following items with you:
- Proof of Purchase – a printout of your order confirmation, confirmation email or Invoice.
- Suitable ID – Driving licence, Passport or a payment card.
If you would like a nominated person to pick up the order on your behalf, they will require the credit card used to make the purchase together with proof of both their and your ID.
Please Note: Certain products are not available for Click & Collect. Products that are available for Click & Collect are highlighted on the individual product page.
We deliver to the following Robert Dyas Stores. Please click here to find your local Robert Dyas store
||Earls Court Road
||Henley On Thames
||St Martins Lane
|Staines Upon Thames
||Stratford Upon Avon
||Tottenham Crt. Rd.
|Earls Court Road|
|Henley On Thames|
|St Martins Lane|
|Staines Upon Thames|
|Strand||Stratford Upon Avon
|Tottenham Crt. Rd.|
We deliver to the following Ryman Stores. Please click here to find your local Ryman store.
||Barrow in Furness
|Birmingham Temple St
||Borough High St.
||Bury St. Edmunds
||Cambridge Fitzroy St
||Cherry Tree Walk
||Edinburgh Shandwick Place
||Great Portland St.
||Hammersmith King St
||Harrow St Georges
||Kingston Eden Walk
||Kingston Market Place
|Lower Regent St.
||Maidstone Earl St
||Newcastle Under Lyme
||Newcastle Upon Tyne
|North End Road
||Norwich Castle Mall
|Norwich London St
||Notting Hill Gate
||Old Brompton Rd.
|Southend on Sea
||Tottenham Court Rd.
|Watford High St
||York High Ousegate
|Barrow in Furness|
|Birmingham Temple St|
|Borough High St.|
|Bury St. Edmunds|
|Cambridge Fitzroy St|
|Cherry Tree Walk|
|Edinburgh Shandwick Place|
|Great Portland St.|
|Hammersmith King St|
|Harrow St Georges|
|Kingston Eden Walk|
|Kingston Market Place|
|Lower Regent St.|
|Maidstone Earl St|
|Newcastle Under Lyme|
|Newcastle Upon Tyne|
|North End Road|
|Norwich Castle Mall|
|Norwich London St|
|Notting Hill Gate|
|Old Brompton Rd.|
|Southend on Sea|
|Tottenham Court Rd.|
|Watford High St|
|York High Ousegate|
Vendor direct delivery
Some of the items sold on our website are delivered direct from our suppliers; this is clearly indicated on the relevant product page. Lead times for these items do vary from 5 working days up to 28 days. Please be aware that we can only arrange for delivery of these products to mainland UK addresses. Vendor direct products can only be delivered under our standard delivery charge option.
Areas we deliver to
We deliver only within the United Kingdom and do not deliver on Sundays or Bank Holidays. Time frames shown are subject to availability and cannot be guaranteed. Delivery can be made to the majority of UK addresses excluding P.O boxes.
Unfortunately at this time we cannot take orders for delivery to British Forces Post Offices (BFPO), Freight Forwarders, international addresses or The Channel Islands (GY, JE).
The following areas are subject to extended lead times:
- Highlands & Scottish Isles - 7 days
- Isle of Man & Isles of Scilly - 2 days
- Northern Ireland - 4 days
- Isle of Wight - 5 days
Once delivered, the items ordered will become your property (provided they have been paid for in full) and your responsibility and, apart from where damaged or faulty when delivered or have been incorrectly delivered, we will not accept any liability for their loss, damage or destruction after they have been delivered.
Please make sure that you check your items carefully before you use them. We recommend that you keep your receipt or order number, which can be found on your order confirmation email or on the order invoice that comes with your delivery, because you will need it as proof of purchase in the event of any after-sales enquiry.
Your right to cancel
Our products are covered by our 30 day no quibble money-back-guarantee as long as they are in their original packaging, unused and in a resaleable condition.
Please note details of our extended Christmas returns policy: Products purchased from Monday 14th November – Friday 30th December 2016 can be returned or exchanged any time up to Saturday 28th January 2017.
This promise exceeds your legal rights under the Consumer Contracts Regulations as set out below.
In the UK you have a legal right, under the Consumer Contracts Regulations June 2014, to cancel your order within fourteen (14) working days following your receipt of the goods. Refunds for orders cancelled under the provisions of the Consumer Contracts Regulations will be processed in accordance with your legal rights.
Under the Consumer Contracts Regulations June 2014 you have a duty to take reasonable care of Products whilst they are in your possession. You will receive a full refund of the purchase price of the Products.
This is not intended to be a full statement of your rights under the Consumer Contracts Regulations. Full details of your rights are available from your Local Authority’s Trading Standards Office.
If you wish to cancel your order with Robert Dyas, you must let us know within 30 days of delivery (please contact: Customer Services, Robert Dyas Holdings Ltd, Ryman House, Savoy Road, Crewe, Cheshire, CW1 6NA), by telephone 0800 707 6677 (Monday to Friday 8am to 7pm, Saturday and Sunday 9am to 5pm - call charges may vary by network) or via email (to: [email protected]), quoting your order number. Goods should be returned to the returns address in ‘Returns Address’ below.
If your cancellation is received before your order has been sent, we will issue you with a full refund. If your order has been sent already, you will need to return the entire order at your cost. You will be provided with a RMA number and instructions when you contact us.
Goods returned must be in their original condition and will be inspected on arrival. Should we dispatch but not receive a cancelled order back, we reserve the right to have it collected at your cost.
Orders which may not be cancelled
You may not cancel orders for the following types of products:
- DVDs /CDs / USB memory sticks which have been unsealed
- Customised or bespoke Products
- Anything of a nature that for hygiene or associated health and safety
Right to charge for aborted collection
If you are not at home when we try to collect we reserve the right to deduct from your refund or charge your credit card the direct costs to us of the failed return in accordance with the Consumer Protection (Distance Selling) Regulations 2000.
Faulty Products & Recalls
If any product you purchase is damaged or faulty upon receipt, we may offer an exchange or refund as appropriate, in accordance with your legal rights.
If within 1 year of purchase you return the product with your order confirmation and provided the damage is not due to customer negligence, we will provide either a replacement product or a full refund. Replacements are provided at no extra cost to you. This does not affect your statutory rights.
If you believe a product is faulty, you should notify our Customer Service Department (0800 707 6677 (Monday to Friday 8am to 7pm, Saturday and Sunday 9am to 5pm - call charges may vary by network) or via email to: [email protected]) and arrange for return / collection of the product as instructed. Our policy on faulty products does not affect your statutory rights. Goods should be returned to the returns address in ‘Returns Address’ below.
We aim to process any applicable refunds within 14 days of receipt of the goods at our warehouse. Please note that for security reasons we cannot refund a different card to the one you made the original purchase with.
Please also note that for security reasons we can only send out replacement items to the address used in your original order.
If the damage to a faulty item is deemed to be malicious, no refund (Product, delivery charge, nor return postage) will be made.
In the extremely rare event that we may recall a product, you agree to cooperate fully with us and will provide all reasonable assistance as required by us.
Should you wish to return any product purchased from our website, please carefully read and follow the instructions provided with the paperwork included with your delivery.
We offer two methods to return products. You can either:
- Visit your nearest store where our colleagues will assist you (please print and bring your order confirmation as proof of purchase).; or
- Contact our Customer Services team on 0800 707 6677 (Monday to Friday 8am to 7pm, Saturday and Sunday 9am to 5pm - call charges may vary by network) or via email to: [email protected] who will provide you with Returns instructions. Click here to download a returns form or use the form on your delivery and returns note, enclosed with your goods. We recommend you obtain proof of posting.
You can return any item that you’ve ordered online from Robert Dyas (by post or recorded courier) for a refund within 28 days of the dispatch date. Please note that we do not accept returns for Products purchased in stores. If you paid for a Product in a Robert Dyas store please return your Product to a Robert Dyas store to receive a refund.
The initial postage and packaging charge, as well as any return postage cost incurred is non-refundable unless informed otherwise. Goods are your responsibility until they reach our warehouse, so please ensure that you package them well to prevent any damage in shipping. In all cases, except where an item is faulty, goods returned must be in their original condition and will be inspected on arrival.
Please obtain a receipt for your return package at the Post Office counter, which can be used to track the item(s) you are returning, should for some reason they not arrive at our warehouse. We cannot accept liability for returned goods that we fail to receive, or for those that get damaged when shipped to us.
In the rare instance that incorrect items were sent to you that do not conform to your original order, we will refund your initial delivery charge and return postage. Please return the items to us using a recorded or tracked delivery service, or by standard Royal Mail (retaining your proof of postage).
Please note that products purchased by PayPal and returned to your nearest store will only be refunded when the goods are returned by the store and received by our internet warehouse.
Delivery charge refunds can only be made in accordance with your legal rights under the Consumer Protection (Distance Selling) Regulations 2000 and other applicable legislation. For further information about your legal rights contact your local authority Trading Standards department.
HEMEL DISTRIBUTION LTD
Please note all returns must have a RMA number clearly marked on the outside and inside of the packaging. Failure to do this may result in a delay to the refund of your card.
Click and Collect Orders can either be returned via recorded delivery to the above postal address or may be returned to the store from which it was collected. We offer a free returns service. Please note the refund will only be applied to your original payment method, once your parcel is received at our internet warehouse.
Recycling Household Electrical Equipment
With effect from July 2007, the UK's Waste Electrical and Electronic Equipment (WEEE) Regulations require that all producers of electrical equipment are now obliged to pay for recycling of household electrical goods, where previously this bill was met by councils or items were not recycled at all. These regulations also require that all retailers both actively assist in delivering a UK wide WEEE collection infrastructure and encourage the participation of consumers in recycling electronic equipment.
So that you can get your waste electrical goods recycled, Robert Dyas have contributed towards a national fund to assist local councils to further develop their existing waste electronics collection facilities, which will in turn allow producers of this equipment to meet their obligations.
Not all council sites are suitable to collect all types of waste electrical goods but to find out your nearest participating site (including other collection facilities that may not be operated by the council) and for advice on all aspects of recycling at home, please visit www.recycle-more.co.uk. Don't forget to have your postcode ready to use in the 'recycling facilities' locator.
Electronic waste is one of the fastest growing waste streams and much of it can be recycled and resources recovered to make new consumer goods. To remind consumers of the collection methods available which in turn allow recycling to take place, all electrical items sold now carry the 'crossed out wheeled bin' symbol. To ensure your waste electronics don't contribute to damaging the enviroment, please use www.recycle-more.co.uk and recycle today.