Delivery & Returns

UK Home Delivery Charges

The tables below outline our different delivery charges which will be calculated on the basis of what you are ordering, where you are asking us to deliver to and what day you wish us to make a delivery. You can be confident that you will only pay one delivery charge per order regardless of how many items you order (the highest applicable charge will apply).

Delivery charges are displayed on each product page and will be made clear on the confirmation page before payment is taken.

STANDARD PRODUCTS:

 StandardNext DayNamed DaySaturday
Mainland UK (ex Isle of Wight) £3.95 £4.95 £4.95 £7.95
Highlands & Scottish Isles £11.95 N/A N/A N/A
Northern Ireland & Isles* £11.95 N/A N/A N/A
Mainland UK (ex Isle of Wight): 
Standard: £3.95
Next Day: £4.95
Named Day: £4.95
Saturday: £7.95
Highlands & Scottish Isles: 
Standard: £11.95
Next Day: N/A
Named Day: N/A
Saturday: N/A
Northern Ireland & Isles*: 
Standard: £11.95
Next Day: N/A
Named Day: N/A
Saturday: N/A

Typical delivery time windows: Standard - 07:00 -21:00, Next Day - 07:00 - 21:00, Named Day - 07:00 - 21:00, Saturday - 07:00 - 18:00
* Free standard delivery not available for Northern Ireland, Highlands, Scottish Isles, Isle of Man, Isles of Scilly and Isle of Wight.

BULKY / HEAVY PRODUCTS:

 StandardNext DayNamed DaySaturday
Mainland UK (ex Isle of Wight) £15.00 £15.00 £15.00 £25.00
Highlands & Scottish Isles £99.00 £99.00 £99.00 N/A
Northern Ireland & Isles £99.00 N/A N/A N/A
Mainland UK (ex Isle of Wight): 
Standard: £15.00
Next Day: £15.00
Named Day: £15.00
Saturday: £25.00
Highlands & Scottish Isles: 
Standard: £99.00
Next Day: £99.00
Named Day: £99.00
Saturday: N/A
Northern Ireland & Isles: 
Standard: £25.00
Next Day: N/A
Named Day: N/A
Saturday: N/A

Typical delivery time windows: Next Day - 08:00 - 19:00, Named Day - 08:00 - 19:00, Saturday - 08:00 - 18:00
Delivery Options
Standard delivery

Standard delivery is FREE on all orders over £50 from Robert Dyas. To take advantage of this offer, simply enter promotion code FREEDEL50 at the checkout (cannot be used in conjunction with any other promotion code). This offer excludes certain selected garden furniture sets and barbecues, Robert Dyas gift vouchers, selected tools and DIY, hostess trolleys, food hampers and items for delivery to Northern Ireland, Highlands, Scottish Isles, Isle of Man, Isles of Scilly and Isle of Wight. This promotion does not apply to any products that have bulky shipping charges.

We aim to deliver items that are currently in stock within three (3) to five (5) working days (excluding Bank Holidays) after the date the order is placed.

Please note that during particularly busy periods, it may take a little longer to receive your delivery and our carrier may attempt to deliver to you on a Saturday.

Working days are defined as Monday-Friday 8am-7pm inclusive, excluding Saturday, Sunday and Public Holidays.

Next day & Named day delivery

Our Next Day service will be available for orders placed on the website from Monday to Friday before 3.00pm, you can choose next day delivery for a small additional charge (delivery on working days only). Orders placed after 3pm on a Friday will be delivered Tuesday.

You can also select a convenient day to receive your delivery by choosing a named day delivery (delivery on working days only).

Working days are Monday-Friday 8am-7pm inclusive, excluding Saturday, Sunday and Public Holidays.

Saturday delivery

Orders placed before 3.00pm on a Friday (excluding Bank Holidays), can be delivered on a Saturday for an additional charge.

Heavy or bulky items can also be delivered on a Saturday, but must be ordered before 3.00pm on a Friday (excluding Bank Holidays). Items with this requirement are clearly marked under delivery on the product page.

Bulky Delivery

Some of the items sold on our website require the use of our special delivery service; this is clearly indicated on the relevant product page. If your order contains one of these items our carrier will contact you within 48 hours to arrange a delivery date convenient for you. Delivery is available for Next Day, Named Day and Saturdays. Sundays & Public Holidays are excluded. Orders placed after 3pm on a Friday will be delivered Tuesday.

Click and Collect – Free Delivery to Robert Dyas and Ryman Stores

Robert Dyas offers a Click and Collect service to both Robert Dyas stores and Ryman stores across the country.

If you choose to have your order delivered to your local store, it is completely free and will take 2-5 working days (excluding Bank Holidays).

When your order arrives in your chosen store, we will e-mail you to advise that your order is ready for collection. Your order will be held in store for 7 days.

When collecting your order, to protect you against fraud, please bring the following items with you:

  • Proof of Purchase – a printout of your order confirmation, confirmation email or Invoice.
  • Suitable ID – Driving licence, Passport or a payment card.

If you would like a nominated person to pick up the order on your behalf, they will require the credit card used to make the purchase together with proof of both their and your ID.

Please Note: Certain products are not available for Click & Collect. Products that are available for Click & Collect are highlighted on the individual product page.

We deliver to the following Robert Dyas Stores. Please click here to find your local Robert Dyas store

Amersham Artillery Row Baker Street Banbury Banstead
Amersham Artillery Row Baker Street Banbury Banstead
Barnet Basingstoke Bexleyheath Bognor Regis Bournemouth
Brentwood Brighton Bristol Brunswick Camberley
Canary Wharf Chichester Chippenham Chiswick Christchurch
Cobham Colchester Crawley Didcot Dorchester
Dorking Ealing Broadway Earls Court Road East Grinstead East Sheen
Eastbourne Eastleigh Edgware Enfield Epsom
Fareham Farnham Finchley Road Fleet Fleet Street
Godalming Gracechurch St Guildford Harrow Hastings
Haywards Heath Hemel Hempstead Henley On Thames High Holborn Horsham
Hove Kenilworth Kensington Lakeside Leamington Spa
Loughton Maidenhead Maidstone Newbury North Finchley
Orpington Oxford Petersfield Poole Putney
Queen Street Redhill Richmond Salisbury Sevenoaks
Slough Solihull Southsea St Martins Lane St. Albans
Staines Upon Thames Strand Stratford Upon Avon Sutton Swindon
Thame Tonbridge Tottenham Crt. Rd. Wandsworth Waterlooville
Weybridge Wimbledon Winchester Windsor Witney
Woking Wokingham Woodley Worthing Yeovil
Amersham
Artillery Row
Baker Street
Banbury
Banstead
Amersham
Artillery Row
Baker Street
Banbury
Banstead
Barnet
Basingstoke
Bexleyheath
Bognor Regis
Bournemouth
Brentwood
Brighton
Bristol
Brunswick
Camberley
Canary Wharf
Chichester
Chippenham
Chiswick
Christchurch
Cobham
Colchester
Crawley
Didcot
Dorchester
Dorking
Ealing Broadway
Earls Court Road
East Grinstead
East Sheen
Eastbourne
Eastleigh
Edgware
Enfield
Epsom
Fareham
Farnham
Finchley Road
Fleet
Fleet Street
Godalming
Gracechurch St
Guildford
Harrow
Hastings
Haywards Heath
Hemel Hempstead
Henley On Thames
High Holborn
Horsham
Hove
Kenilworth
Kensington
Lakeside
Leamington Spa
Loughton
Maidenhead
Maidstone
Newbury
North Finchley
Orpington
Oxford
Petersfield
Poole
Putney
Queen Street
Redhill
Richmond
Salisbury
Sevenoaks
Slough
Solihull
Southsea
St Martins Lane
St. Albans
Staines Upon Thames
Strand
Sutton
Swindon
Thame
Tonbridge
Tottenham Crt. Rd.
Wandsworth
Waterlooville
Weybridge
Wimbledon
Winchester
Windsor
Witney
Woking
Wokingham
Woodley
Worthing
Yeovil

We deliver to the following Ryman Stores. Please click here to find your local Ryman store.

Abergavenny Aldershot Altrincham Ashbourne Barnstaple
Barrow in Furness Bath Bedford Beeston Birkenhead
Birmingham Temple St Birmingham Uni Bishop Auckland Blackburn Blackheath
Blackpool Bolton Borough High St. Boston Bracknell
Bridlington Bromley Bromsgrove Burton-Oct Burton-S/S
Bury Bury St. Edmunds Butler Place Buxton Camberley
Cambridge Cambridge Fitzroy St Camden Canary Wharf Canterbury
Cardiff Carlisle Carmarthen Castleford Chatham
Cheapside Cheltenham Promenade Cherry Tree Walk Chester Chorley
Clapham Junction Clifton Coventry Crewe Cwmbran
Darlington Dartford Derby Doncaster Dudley
Dumfries Durham Edgware Edgware Road Edinburgh Shandwick Place
Edinburgh Uni Enfield Erdington Exeter Falkirk
Farnborough Fulham Road Glasgow Glenrothes Gloucester Road
Golders Green Gower St Grantham Gravesend Great Portland St.
Hammersmith Broadway Hammersmith King St Hampstead Hanley Hanover Street
Harrogate Hereford Hinckley Hounslow Huddersfield
Hull Ilford Ilkeston Ipswich Islington
Kendal Kings Lynn Kings Road Kingston Eden Walk Kingston Market Place
Kirkcaldy Lambs Conduit Lancaster Leeds Leek
Leicester Leicester Uni Leigh Lichfield Liverpool
Liverpool Uni Livingston Long Acre Long Eaton Longton
Lowestoft Luton Macclesfield Maidstone Earl St Manchester Arndale
Market Harborough Melton Mowbray Merryhill Muswell Hill New Kensington
Newcastle Under Lyme Newcastle Upon Tyne North End Road Northallerton Northfield
Northwich Norwich Castle Mall Norwich London St Notting Hill Gate Nottingham
Nuneaton Old Brompton Rd. Oldham Oxford Penzance
Plymouth Praed St Preston Queensway Reading
Retford Rhyl Rochdale Romford Rugby
Sale Salisbury Sauchiehall Street Scarborough Sheffield
Shepherd Market Shrewsbury Skelmersdale Slough Southampton
Southend on Sea Southport St Albans St Andrews St. Helens
Stafford Staines Stevenage Stockport Strand
Sunderland Sutton Coldfield Sutton-In-Ashfield Swindon Tamworth
Telford Southwater Tottenham Court Rd. Tunbridge Wells Walsall Walthamstow
Wardour St Washington Waterloo Watford High St Wellington
Widnes Wigan Wilmslow Wimbledon Woking Peacocks
Wolverhampton Worcester Workington Worksop Worlds End
Yate York High Ousegate
Abergavenny
Aldershot
Altrincham
Ashbourne
Barnstaple
Barrow in Furness
Bath
Bedford
Beeston
Birkenhead
Birmingham Temple St
Birmingham Uni
Bishop Auckland
Blackburn
Blackheath
Blackpool
Bolton
Borough High St.
Boston
Bracknell
Bridlington
Bromley
Bromsgrove
Burton-Oct
Burton-S/S
Bury
Bury St. Edmunds
Butler Place
Buxton
Camberley
Cambridge
Cambridge Fitzroy St
Camden
Canary Wharf
Canterbury
Cardiff
Carlisle
Carmarthen
Castleford
Chatham
Cheapside
Cheltenham Promenade
Cherry Tree Walk
Chester
Chorley
Clapham Junction
Clifton
Coventry
Crewe
Cwmbran
Darlington
Dartford
Derby
Doncaster
Dudley
Dumfries
Durham
Edgware
Edgware Road
Edinburgh Shandwick Place
Edinburgh Uni
Enfield
Erdington
Exeter
Falkirk
Farnborough
Fulham Road
Glasgow
Glenrothes
Gloucester Road
Golders Green
Gower St
Grantham
Gravesend
Great Portland St.
Hammersmith Broadway
Hammersmith King St
Hampstead
Hanley
Hanover Street
Harrogate
Hereford
Hinckley
Hounslow
Huddersfield
Hull
Ilford
Ilkeston
Ipswich
Islington
Kendal
Kings Lynn
Kings Road
Kingston Eden Walk
Kingston Market Place
Kirkcaldy
Lambs Conduit
Lancaster
Leeds
Leek
Leicester
Leicester Uni
Leigh
Lichfield
Liverpool
Liverpool Uni
Livingston
Long Acre
Long Eaton
Longton
Lowestoft
Luton
Macclesfield
Maidstone Earl St
Manchester Arndale
Market Harborough
Melton Mowbray
Merryhill
Muswell Hill
New Kensington
Newcastle Under Lyme
Newcastle Upon Tyne
North End Road
Northallerton
Northfield
Northwich
Norwich Castle Mall
Norwich London St
Notting Hill Gate
Nottingham
Nuneaton
Old Brompton Rd.
Old Kensington
Oldham
Oxford
Penzance
Plymouth
Praed St
Preston
Queensway
Reading
Redhill
Retford
Rhyl
Rochdale
Romford
Rugby
Sale
Salisbury
Sauchiehall Street
Scarborough
Sheffield
Shepherd Market
Shrewsbury
Skelmersdale
Slough
Southampton
Southend on Sea
Southport
St Albans
St Andrews
St. Helens
Stafford
Staines
Stevenage
Stockport
Strand
Sunderland
Sutton Coldfield
Sutton-In-Ashfield
Swindon
Tamworth
Telford Southwater
Tottenham Court Rd.
Tunbridge Wells
Walsall
Walthamstow
Wardour St
Washington
Waterloo
Watford High St
Wellington
Widnes
Wigan
Wilmslow
Wimbledon
Woking Peacocks
Wolverhampton
Worcester
Workington
Worksop
Worlds End
Yate
York High Ousegate

Vendor direct delivery

Some of the items sold on our website are delivered direct from our suppliers; this is clearly indicated on the relevant product page. Lead times for these items do vary from 5 working days up to 28 days. Please be aware that we can only arrange for delivery of these products to mainland UK addresses. Vendor direct products can only be delivered under our standard delivery option.

Areas we deliver to

We deliver only within the United Kingdom and do not deliver on Sundays or Bank Holidays. Time frames shown are subject to availability and cannot be guaranteed. Delivery can be made to the majority of UK addresses excluding P.O boxes.

Unfortunately at this time we cannot take orders for delivery to British Forces Post Offices (BFPO), Freight Forwarders, international addresses or The Channel Islands (GY, JE).

The following areas are subject to extended lead times:

  • Highlands & Scottish Isles - 7 days
  • Isle of Man & Isles of Scilly - 2 days
  • Northern Ireland - 4 days
  • Isle of Wight - 5 days
Delivery arrangements

Deliveries will require a signature to confirm receipt (we strongly advise you to inspect all items carefully before signing). For security reasons the precise timing of a delivery cannot be specified.

Once delivered, the items ordered will become your property (provided they have been paid for in full) and your responsibility and, apart from where damaged or faulty when delivered or have been incorrectly delivered, we will not accept any liability for their loss, damage or destruction after they have been delivered.

Please make sure that you check your items carefully before you use them. We recommend that you keep your receipt or order number, which can be found on your order confirmation email or on the order invoice that comes with your delivery, because you will need it as proof of purchase in the event of any after-sales enquiry.

Our carriers

Parcelforce delivers our standard orders. In the event that you are not home at the time of the delivery, they will attempt to deliver to a neighbour, and a card will be left advising you. Drivers will attempt the delivery twice, on successive days whenever possible. You can then either wait for the second delivery attempt (usually the next working day) or follow the instructions on the card.

If we are still unable to make a successful delivery after two attempts, your order will be returned to our warehouse. You can then request the order to be re-delivered but this will incur an extra delivery cost at the rate originally paid, unless the delivery error is due to failure on the part of Robert Dyas or our Carriers, in which case Robert Dyas will re-deliver free of charge. The Parcelforce local depot number will be detailed on the card that is left by the driver.

Returns & Cancellations
Your right to cancel

Most of our products are covered by our 30 day no quibble money-back-guarantee as long as they are with their original packaging, unused and in a resaleable condition.

This promise exceeds your legal rights under the Consumer Contracts Regulations as set out below.

Products not covered by our 30 day money-back-guarantee

  • Large Kitchen Appliances (including washing machines, cookers, dishwashers, fridge freezers, hobs, cooker hoods and dryers)
  • Outdoor Garden Furniture
  • Indoor Furniture
  • Products delivered direct from our approved suppliers (this is highlighted on the product detail page)

In the UK you have a legal right, under the Consumer Contracts Regulations June 2014, to cancel your order within fourteen (14) working days following your receipt of the goods. Refunds for orders cancelled under the provisions of the Consumer Contracts Regulations will be processed in accordance with your legal rights.

You may not cancel orders for the following types of products:

  • DVDs /CDs / USB memory sticks which have been unsealed
  • Customised or bespoke Products
  • Anything of a nature that for hygiene or associated health and safety

Under the Consumer Contracts Regulations June 2014 you have a duty to take reasonable care of Products whilst they are in your possession. You will receive a full refund of the purchase price of the Products.

This is not intended to be a full statement of your rights under the Consumer Contracts Regulations. Full details of your rights are available from your Local Authority’s Trading Standards Office.

Right to charge for aborted collection

If you are not at home when we try to collect we reserve the right to deduct from your refund or charge your credit card the direct costs to us of the failed return in accordance with the Consumer Protection (Distance Selling) Regulations 2000.

Returns
How to cancel or return a product

If you wish to cancel your order with Robert Dyas, you can do so by one of the following methods

Contact Customer Services

Please return items to:

Returns Address
Returns Department
Robert Dyas Distribution Centre
Swallow dale Lane
Hemel Hempstead
Hertfordshire
HP2 7EU

Visit your local Robert Dyas store
  • Whether you bought the product on store, online or over the phone, most of our products can be returned to a Robert Dyas stores. please bring your order confirmation as proof of purchase. Please do not attempt to return large products Including large kitchen appliances, outdoor furniture, indoor furniture) to your local store. If in doubt of whether you should return a product to your local store, please contact customer services first.
What gets refunded

If you are returning the item to a local Robert Dyas store, a refund for the purchase price of the product will be issued, less any relative discount applied to the original order.

Please note that products purchased by PayPal and returned to your nearest store will only be refunded when the goods are returned by the store and received by our internet warehouse.

If you are returning the item to the Robert Dyas warehouse at your own cost, a refund for the purchase price of the product, along with the standard delivery charge of that order will be issued once the products have been received by Robert Dyas. The amount refunded will be less any relative discounts applied to the original order.

if you would like Robert Dyas to arrange a collection of the item, a refund for the purchase price of the product, along with the standard delivery charge of that order will be issued, less any relative discounts applied to the original order and less the following collection charges:

  • Products less than 20kg £7
  • Products >20kg: £20**
  • **Large Kitchen Appliances: £40
  • **Outdoor Furniture:£40
  • **Indoor Furniture:£40

if your cancellation is received before your order has been sent, we will issue you with a full refund. If your order has been sent already, you will be provided with an RMA number and instructions when you contact us.

Faulty Products & Recalls
Faulty products

If any product you purchase is damaged or faulty upon receipt, we will offer an exchange or refund as appropriate, in accordance with your legal rights.

For Products delivered by Robert Dyas

If within 1 year of purchase you return the product with your order confirmation and provided the damage is not due to customer negligence, we will provide either a replacement product or a full refund. Replacements are provided at no extra cost to you. This does not affect your statutory rights.

If you believe a product is faulty, you should notify our Customer Service Department (0800 707 6677 (Monday to Friday 8am to 7pm, Saturday and Sunday 9am to 5pm - call charges may vary by network) or via email to: [email protected]) and arrange for return / collection of the product as instructed. Our policy on faulty products does not affect your statutory rights.

We aim to process any applicable refunds within 14 days of receipt of the goods at our warehouse. Please note that for security reasons we cannot refund a different card to the one you made the original purchase with.

Please also note that for security reasons we can only send out replacement items to the address used in your original order.

If the damage to a faulty item is deemed to be malicious, no refund (Product, delivery charge, nor return postage) will be made.

For Products delivered by our Approved Suppliers

if within 1 year of purchase the product becomes faulty, then the manufacturer will offer a repair service. if the item cannot be repaired, then a replacement product will be provided.

If you believe a product is faulty, you should notify our Customer Service Department (0800 707 6677 (Monday to Friday 8am to 7pm, Saturday and Sunday 9am to 5pm - call charges may vary by network) or via email to: [email protected]), who will provide assistance in arranging a repair.

Recalls

In the extremely rare event that we may recall a product, you agree to cooperate fully with us and will provide all reasonable assistance as required by us.

Recycling Household Electrical Equipment

With effect from July 2007, the UK's Waste Electrical and Electronic Equipment (WEEE) Regulations require that all producers of electrical equipment are now obliged to pay for recycling of household electrical goods, where previously this bill was met by councils or items were not recycled at all. These regulations also require that all retailers both actively assist in delivering a UK wide WEEE collection infrastructure and encourage the participation of consumers in recycling electronic equipment.

So that you can get your waste electrical goods recycled, Robert Dyas have contributed towards a national fund to assist local councils to further develop their existing waste electronics collection facilities, which will in turn allow producers of this equipment to meet their obligations.

Not all council sites are suitable to collect all types of waste electrical goods but to find out your nearest participating site (including other collection facilities that may not be operated by the council) and for advice on all aspects of recycling at home, please visit www.recycle-more.co.uk. Don't forget to have your postcode ready to use in the 'recycling facilities' locator.

Electronic waste is one of the fastest growing waste streams and much of it can be recycled and resources recovered to make new consumer goods. To remind consumers of the collection methods available which in turn allow recycling to take place, all electrical items sold now carry the 'crossed out wheeled bin' symbol. To ensure your waste electronics don't contribute to damaging the environment, please use www.recycle-more.co.uk and recycle today.

Recycling Household Batteries

Your household batteries can be recycled. Simply drop your batteries into your local Robert Dyas store and they'll be recycled, helping to reduce the 20-30,000 tonnes of batteries thrown away in the UK each year. Click here to find your nearest store

Alternatively, you can find your local waste portable battery recycling facility at www.recyclenow.com

Most supermarkets and shops that sell batteries will have collection bins for used batteries, and some town halls, libraries or schools may also set up collection points. End-users may find stores in their local area more accessible.

** please refer to your service provider for more details

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