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Adverse Weather Conditions

We are currently experiencing some delivery delays due to adverse weather in some areas. Please allow slightly longer for your delivery and follow any tracking links provided by our couriers for further information.

We are currently experiencing technical difficulties with our phone lines, engineers are working hard to fix this. You can still reach us via live chat or our online webform.
We are sorry for any inconvenience

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  Track My Order

  Where is my order?

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  Returns & Refunds

  Find out about our returns policy and how long your refund will take

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  Delivery

  Find out about our delivery options

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  FAQ

  Frequently Asked Questions

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  Chat

  Click here to use our Chat Self Serve option.

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  Call our Customer Services Team

  0333 103 6677

  Please have your Robert Dyas Order number ready, you will find this on your order confirmation. Lines open: 8am-7pm Monday to Friday. 9am-5pm Saturday & Sunday. Closed Bank holidays.

Email our Customer Service Team

Please complete the form below. We appreciate your enquiry, we are busier than normal and will get back to you in 24 hours however will endeavor to do it sooner.

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Was your purchase online or In-Store? Please Select Online In-store home delivery In-store purchase

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How can we help? Please Select I have a general query I'd like help with something else I'd like to cancel my order My item is faulty / damaged I'm thinking of purchasing an item I'd like to discuss a return Where is my order? MyDyas

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In order to resolve your query, we may need to arrange a collection of the item(s), to help us resolve this as quickly as possible please provide 3 potential date(s) for this to take place

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