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Adverse Weather Conditions

We are currently experiencing some delivery delays due to adverse weather in some areas. Please allow slightly longer for your delivery and follow any tracking links provided by our couriers for further information.

We're experiencing unusually high contact volume due to the recent hot weather and may take a little longer than normal to answer your query. We're really sorry for any delay that you may experience. If you have already sent us an email via our online form, there is no need to contact us again, we will respond to your query as soon as possible, our current response time is 7 days, please allow this time to pass before making further contact. Alternatively you may find the answer in our FAQs or by tracking an order via your tracking link in your dispatch email.

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  Track My Order

  Where is my order?

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  Returns & Refunds

  Find out about our returns policy and how long your refund will take

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  Delivery

  Find out about our delivery options

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  FAQ

  Frequently Asked Questions

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  Chat

  Click here to use our Chat Self Serve option.

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  Call our Customer Services Team

  0333 103 6677

  Please have your Robert Dyas Order number ready, you will find this on your order confirmation. Lines open: 8am-7pm Monday to Friday. 9am-5pm Saturday & Sunday. Closed Bank holidays.

Email our Customer Service Team

Please complete the form below. We appreciate your enquiry, we are busier than normal and will get back to you in 24 hours however will endeavor to do it sooner.

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Is your query relating to a purchase? Please Select Yes No

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Was your purchase online or In-Store? Please Select Online In-store home delivery In-store purchase

Please provide your order number

How can we help? Please Select I have a general query I'd like help with something else I'd like to cancel my order My item is faulty / damaged I'm thinking of purchasing an item I'd like to discuss a return Where is my order? MyDyas

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What is your query relating to? Please Select

In order to resolve your query, we may need to arrange a collection of the item(s), to help us resolve this as quickly as possible please provide 3 potential date(s) for this to take place

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