Delivery & Returns

UK Delivery Charges

The tables below outline our different delivery charges which will be calculated on the basis of what you are ordering, where you are asking us to deliver to and what day you wish us to make a delivery. You can be confident that you will only pay one delivery charge per order regardless of how many items you order (the highest applicable charge will apply).

Delivery charges are displayed in the delivery tab on each product page and will be made clear on the checkout page before payment is taken.

Standard Products:

Standard Next Day Named Day Saturday
Mainland UK (ex Isle of Wight) £4.95 £7.95 £7.95 £9.95
Scottish Highlands & Scottish Isles £10.95 N/A N/A N/A
Isle of Man, Isles of Scilly and Isle of Wight £12.95 N/A N/A N/A
Northern Ireland N/A N/A N/A N/A

Standard delivery to most of UK Mainland is FREE on orders over £50 from Robert Dyas, and is only available on Standard products. To take advantage of this offer, simply enter promotion code FREEDEL50 at the checkout (cannot be used in conjunction with any other promotion code). This offer excludes products with bulky delivery charges, Robert Dyas gift vouchers, selected tools and DIY, hostess trolleys, food hampers and items for delivery to Scottish Highlands, Scottish Isles, Isle of Man, Isles of Scilly and Isle of Wight.

Scottish Highlands & Islands postcodes: AB, FK, HS, IV, KA, KW, PA, PH, ZE, LL58-LL78, IM, TR, PO30-41

Typical delivery time windows: Monday-Friday: 08:00 - 19:00, Saturday: 08:00 - 18:00

For most orders, you will receive a text message update the evening before your delivery. You will receive a further text message on the morning of your delivery, providing you with a 2 hour delivery window.*

*Please make sure you enter a mobile number during checkout to receive text message updates.

Bulky/ Heavy Products:

Standard Next Day Named Day Saturday
Mainland UK (ex Isle of Wight) £9.95 £19.95 £14.95 N/A
Highlands & Scottish Isles N/A £49.00 £49.00 N/A
Isle of Man, Isles of Scilly and Isle of Wight £69.00 N/A N/A N/A
Northern Ireland N/A N/A N/A N/A

Highlands & Islands postcodes: AB, FK, HS, IV, KA, KW, PA, PH, ZE, LL58-LL78, IM, TR, PO30-41

Typical delivery time windows: Monday-Friday: 08:00 - 19:00, Saturday: 08:00 - 18:00

Our carrier will request to photograph the delivery in situ once delivered, but as a customer, you do have the right to refuse this.


Delivery Options

Standard Delivery

We aim to deliver items that are currently in stock within five (5) working days (excluding Bank Holidays) after the date the order is placed.

Unfortunately at this time we cannot take orders for delivery to British Forces Post Offices (BFPO), Northern Ireland, Freight Forwarders, international addresses or The Channel Islands (GY, JE).

The following areas are subject to extended lead times:

  • Scottish Highlands & Scottish Isles: +7 days
  • Isle of Man & Isles of Scilly: +2 days
  • Isle of Wight: +5 days

Please note that during particularly busy periods, it may take a little longer to receive your delivery and our carrier may attempt to deliver to you on a Saturday.

Working days are defined as Monday-Friday 8am-7pm inclusive, excluding Saturday, Sunday and Public Holidays.

Next Day & Named Day Delivery

Our Next Day service to most of UK Mainland will be available for orders placed on the website from Monday to Friday before 1.00pm for a small additional charge (delivery on working days only). Orders placed after 1pm on a Friday will be delivered Tuesday.

You can also select a convenient day to receive your delivery by choosing a named day delivery (delivery on working days only).

Working days are Monday-Friday 8am-7pm inclusive, excluding Saturday, Sunday and Public Holidays.

Saturday Delivery

Orders placed before 1.00pm on a Friday (excluding Bank Holidays), can be delivered on a Saturday for an additional charge.

Heavy or bulky items can also be delivered on a Saturday, but must be ordered before 1.00pm on a Friday (excluding Bank Holidays). Items with this requirement are clearly marked under delivery on the product page.

Vendor Direct Standard Delivery

A number of the items sold on our website are delivered directly from our suppliers; this is clearly indicated on the relevant product page. Lead times for these items do vary from 3 working days up to 28 days. Selected suppliers will contact you directly to arrange a suitable day for delivery; this is highlighted on the order confirmation e-mail once your order has been placed.

Named Day, Next Day, Saturday and Click & Collect delivery options are not available on items delivered directly from our suppliers.

Please be aware that we currently cannot arrange for delivery of these products to the following postcodes: AB, FK, HS, IV, KA, KW, PA, PH, ZE, LL58-LL78, IM, TR, BT, PO30-41.

Click and Collect - Free Delivery to Robert Dyas Stores

Robert Dyas offers a Click and Collect service to all Robert Dyas stores.

If you choose to have your order delivered to your local store, it is completely free and will be delivered within 5 working days (excluding Bank Holidays).

When your order arrives in your chosen store, we will e-mail you to advise that your order is ready for collection. Your order will be held in store for 7 days.

When collecting your order, to protect you against fraud, please bring the following items with you:

  • Proof of Purchase – a printout of your order confirmation, confirmation email or Invoice.
  • Suitable ID – Driving licence, Passport or a payment card.

If you would like a nominated person to pick up the order on your behalf, they will require the credit card used to make the purchase together with proof of both their and your ID.

Please Note: Selected products are not available for Click & Collect. Products that are not available for Click & Collect are highlighted on the individual product page.

We deliver to the following Robert Dyas Stores. Please click here to find your local Robert Dyas store

Amersham Artillery Row Baker Street Banbury Banstead
Barnet Basingstoke Bexleyheath Bognor Regis Bournemouth
Brentwood Brighton Bristol Bromley Brunswick
Camberley Canary Wharf Chichester Chippenham Chiswick
Christchurch Cobham Colchester Crawley Didcot
Dorchester Dorking Ealing Broadway Earls Court Road East Grinstead
East Sheen Eastbourne Eastleigh Edgware Enfield
Epsom Fareham Farnham Finchley Road Fleet
Godalming Gracechurch St Guildford Harrow Hastings
Haywards Heath Hemel Hempstead Henley On Thames High Holborn Horsham
Hove Kenilworth Kensington Lakeside Leamington Spa
Loughton Maidenhead Maidstone Newbury North Finchley
Orpington Oxford Petersfield Poole Putney
Queen Street Redhill Richmond Salisbury Sevenoaks
Solihull Southsea St Martins Lane St. Albans Staines Upon Thames
Strand Stratford Upon Avon Sutton Swindon Thame
Tonbridge Tottenham Crt. Rd. Wandsworth Weybridge Wimbledon
Winchester Windsor Witney Woking Wokingham
Woodley Worthing Yeovil

Delivery Arrangements

Deliveries will require a signature to confirm receipt (we strongly advise you to inspect all items carefully before signing).

Once delivered, the items ordered will become your property (provided they have been paid for in full) and your responsibility and, apart from where damaged or faulty when delivered or have been incorrectly delivered, we will not accept any liability for their loss, damage or destruction after they have been delivered.

Please make sure that you check your items carefully before you use them. We recommend that you keep your receipt or order number, which can be found on your order confirmation email or on the order invoice that comes with your delivery, because you will need it as proof of purchase in the event of any after-sales enquiry.


Unwanted Returns & Cancellations


For Online Purchases

Your Right To Cancel

In the UK you have a legal right, under the Consumer Contracts Regulations June 2014, to cancel your order within fourteen (14) days following your receipt of the goods. Refunds for orders cancelled under the provisions of the Consumer Contracts Regulations will be processed in accordance with your legal rights.

You may not cancel orders for the following types of products:

  • Electrical/Technical products which have been unsealed
  • Customised or bespoke Products
  • Anything of a nature that for hygiene or associated health and safety - this includes the Outdoor Spas, Mattresses and Divan Sets
  • Fresh food

Under the Consumer Contracts Regulations June 2014 you have a duty to take reasonable care of Products whilst they are in your possession. You will receive a full refund of the purchase price of the Products.

This is not intended to be a full statement of your rights under the Consumer Contracts Regulations. Full details of your rights are available from your Local Authority’s Trading Standards Office.

How To Return A Product

If you wish to return your item to Robert Dyas, you can do so by one of the following methods:

1. Request a Collection via Robert Dyas Customer Services

Contact our Customer Services team: to contact our Customer Services team please click Contact Us  (Monday- Friday 08:00 - 17:00, Saturday 09:00 - 17:00, Sunday 09:00 - 17:00) or via email to: [email protected] who will be able to arrange a collection for your item. Please ensure that you provide your order number when contacting customer services.

If you are returning the item under your 14 day right to cancel, then a collection charge will be applied:

  • Products < 20kg: £7.50
  • Products > 20kg: £30

If you are not at home when we try to collect we reserve the right to deduct from your refund or charge your credit card the direct costs to us of the failed return in accordance with the Consumer Protection (Distance Selling) Regulations 2000.

2. Post back the item to the Robert Dyas Warehouse

Click here to download a returns form or use the form on your delivery and returns note, enclosed with your goods. This method of return will be at your own cost. We also recommend obtaining proof of postage in case the item is not received by our warehouse.  

Please return items to:

Returns Department
Robert Dyas Distribution Centre
Swallow dale Lane
Hemel Hempstead
Hertfordshire
HP2 7EU

3. Visit Your Local Robert Dyas Store

Whether you bought the product in store, online or over the phone, most of our products can be returned to a Robert Dyas stores. Please bring your order confirmation as proof of purchase. Please do not attempt to return large or heavy products, including large kitchen appliances, outdoor furniture, indoor furniture etc to your local store. If in doubt of whether you should return a product to your local store, please contact customer services first.

What Gets Refunded

If you are returning the item to a local Robert Dyas store, a refund for the purchase price of the product will be issued, less any relative discount applied to the original order.

 

Please note that products purchased by PayPal and returned to your nearest store will only be refunded when the goods are returned by the store and received by our warehouse.

 

If you are returning the item to the Robert Dyas warehouse at your own cost, a refund for the purchase price of the product, along with any standard delivery charge of that order will be issued once the products have been received by Robert Dyas. The amount refunded will be less any relative discounts applied to the original order. Any FREE items included as part of the original order must also be returned in order to receive a refund. If any items are not returned, we reserve the right to deduct this from the value of the refund.

If you would like Robert Dyas to arrange a collection of the item, a refund for the purchase price of the product, along with any standard delivery charge of that order will be issued, less any relative discounts applied to the original order and less any collection charges. Any FREE items included as part of the original order must also be returned in order to receive a refund. If any items are not returned, we reserve the right to deduct this from the value of the refund.

If your cancellation request is received before your order has been sent, we will issue you with a full refund. If your order has been sent already, you will be provided with an RMA number and instructions when you contact us. Any FREE items included as part of the original order must also be returned in order to receive a refund. If any items are not returned, we reserve the right to deduct this from the value of the refund.

For In-Store Purchases

Any in-store purchases from 19th October 2020 can be returned to stores up to 30 days after the national lockdown ends. Should you decide that the product you have purchased is not required, and you return to us within 30 days of the end of the national lockdown, unused and in its original packaging and with proof of purchase, we will be happy to offer you an exchange or a refund.


Faulty Products & Recalls

Damaged Products - Notify within 48 hours

In the event that the product arrives damaged please take images of the damage and send these to our customer service team by email. You must contact our Customer Service Department within 48 hours of delivery, to contact our Customer Services team please click Contact Us (Monday- Friday 08:00 - 17:00, Saturday 09:00 - 17:00, Sunday 09:00 - 17:00)  or via email to: [email protected]. We will then arrange for a replacement to be delivered and the damaged item to be collected.

For any help and support please speak to our Customer Services team on 0333 103 6677 (Monday- Friday 08:00 - 17:00, Saturday 09:00 - 17:00, Sunday 09:00 - 17:00)

Faulty Products within 30 Days

If any product you purchase develops a fault within 30 days, we will offer an exchange, refund or repair as appropriate, in accordance with your legal rights.

If you believe a product is faulty, you should contact our Customer Services team, to contact our Customer Services team please click Contact Us (Monday- Friday 08:00 - 17:00, Saturday 09:00 - 17:00, Sunday 09:00 - 17:00)  or via email to: [email protected] who will be able to arrange a collection for your item. Our policy on faulty products does not affect your statutory rights.

Faulty Products within 1 Year

For Products Delivered by Robert Dyas

If within 1 year of purchase you return the product with your order confirmation and provided the fault is not due to customer negligence, we will provide either a replacement product or a full refund. Replacements are provided at no extra cost to you. This does not affect your statutory rights.

If you believe a product is faulty, you should contact our Customer Services team, to contact our Customer Services team please click Contact Us (Monday- Friday 08:00 - 17:00, Saturday 09:00 - 17:00, Sunday 09:00 - 17:00) or via email to: [email protected] who will be able to arrange a collection for your item. Our policy on faulty products does not affect your statutory rights.

We aim to process any applicable refunds within 14 days of receipt of the goods at our warehouse. Please note that for security reasons we cannot refund a different card to the one you made the original purchase with.

Please also note that for security reasons we can only send out replacement items to the address used in your original order.

If a faulty item is deemed to be caused by negligence, no refund (Product, delivery charge, nor return postage) will be made.

For Products Delivered by our Approved Suppliers

If within 1 year of purchase the product becomes faulty, then the manufacturer will offer a repair service. If the item cannot be repaired, then a replacement product will be provided.

If you believe a product delivered by one of our approved suppliers is faulty, you should contact our Customer Services team, to contact our Customer Services team please click Contact Us (Monday- Friday 08:00 - 17:00, Saturday 09:00 - 17:00, Sunday 09:00 - 17:00)  or via email to: [email protected], who will provide assistance in arranging a repair.

Recalls

In the extremely rare event that we may recall a product, you agree to cooperate fully with us and will provide all reasonable assistance as required by us.


Recycling Household Electrical Equipment

With effect from July 2007, the UK's Waste Electrical and Electronic Equipment (WEEE) Regulations require that all producers of electrical equipment are now obliged to pay for recycling of household electrical goods, where previously this bill was met by councils or items were not recycled at all. These regulations also require that all retailers both actively assist in delivering a UK wide WEEE collection infrastructure and encourage the participation of consumers in recycling electronic equipment.

So that you can get your waste electrical goods recycled, Robert Dyas have contributed towards a national fund to assist local councils to further develop their existing waste electronics collection facilities, which will in turn allow producers of this equipment to meet their obligations.

Not all council sites are suitable to collect all types of waste electrical goods but to find out your nearest participating site (including other collection facilities that may not be operated by the council) and for advice on all aspects of recycling at home, please visit www.recycle-more.co.uk. Don't forget to have your postcode ready to use in the 'recycling facilities' locator.

Electronic waste is one of the fastest growing waste streams and much of it can be recycled and resources recovered to make new consumer goods. To remind consumers of the collection methods available which in turn allow recycling to take place, all electrical items sold now carry the 'crossed out wheeled bin' symbol. To ensure your waste electronics don't contribute to damaging the environment, please use www.recycle-more.co.uk and recycle today.


Recycling Household Batteries

Your household batteries can be recycled. Simply drop your batteries into your local Robert Dyas store and they'll be recycled, helping to reduce the 20-30,000 tonnes of batteries thrown away in the UK each year. Click here to find your nearest store

Alternatively, you can find your local waste portable battery recycling facility at www.recyclenow.com

Most supermarkets and shops that sell batteries will have collection bins for used batteries, and some town halls, libraries or schools may also set up collection points. End-users may find stores in their local area more accessible.

** please refer to your service provider for more details