1.1. Information you give us.
This is information about you that you give us by filling in forms on our website ("our site”) or by corresponding with us by phone, e-mail or otherwise, and while you are in-store. It includes information you provide when you register to use our site, open an account, subscribe to our service, subscribe to our mailing list, search for a product, place an order on our site, participate in discussion boards or other social media functions on our site, enter a competition, promotion or survey, when you report a problem with our site, products or services and when you apply for a job via our site. The information you give us may include your name, address, e-mail address and phone number, financial and credit card information. If you provide any information about any other individuals such as friends, family or colleagues, you warrant to us that you are entitled to provide that information to us and to authorise us to process it on the same basis as we will process the rest of the data you provide about yourself.
1.2. Information we collect about you.
With regard to each of your visits to our site we will automatically collect the following information; this includes but is not limited to:
- technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, device type, language setting.
- information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from our site (including date and time), products and categories you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, and any phone number used to call our customer service number.
- We collect this personal data by using cookies, server logs and other similar technologies.
The tracking technologies we or our selected third parties use for automated data collection may include:
Cookies (or browser cookies): Like many other sites, we use “cookies,” which are small files placed on the hard drive of your computer. Cookies help us to identify account holders and to optimize their shopping experience. (See Section 2 Cookies).
For our website - Our Cookies and other tracking technologies (above) also allow us to hold selections in a shopping cart when a user leaves the Web Site without checking out, track an order, track an order number/value or track purchases through the website.
Within our emails - help us to understand a little bit about how you interact with our emails, and are used to improve our future email communications.If you have configured your computer to automatically display images, or if you have added us to your email "address book" (or "safe senders" list), or if you have configured your computer to have "weak" security, cookies might be set at the same time as you download, open or read an email from us. If you would prefer for this not to happen, you should disable the automatic displaying of images, or remove us from your address book or strengthen your security settings.
Web Beacons: Pages of the Web Site and our emails may contain small electronic files known as web beacons (also referred but not limited to clear gifs. pixel tags and single-pixel gifs).
For our website - that permit us, for example, to count users who have visited those pages or opened an email and for other related Web Site statistics (for example, recording the popularity of certain Web Site content and verifying system and server integrity).
Within our emails - that tells us whether you have opened an email, how often you have opened it, how you interacted with the email (such as the time you spent reading the email), which email software and web browser you used, which device you used and your IP address. We also use web beacons to help us display emails in the best format for your device.
We utilize web beacons to help us better manage the content on the Web Site and the Email we send to you by informing us what content is effective.
Link Tracking: Our emails contain a number of hyperlinks, each of which has a unique tag. When you click on one of these links you will be automatically redirected to the server of our mailing company which logs the click. From there you will be redirected to the relevant page on our website. This process enables us to understand who has clicked through from an email to visit our website. We use this information to tailor future messages to you.