Frequently Asked Questions

Delivery

Where is my order?

You can view and track your order via Track Your Order, even if you are not a registered user. Please enter the order number and the email address used when placing your order.

As soon as your order is dispatched from our Distribution Centre, you will be sent an email to confirm that it is on its way. This email confirmation will be sent to the email address provided when placing your order. Once the order is dispatched, the goods will be delivered to you within the timescales provided at the point of ordering. If your order is trackable you can check delivery progress by logging into your Account.

We have partnered with a number of trusted suppliers to extend the range of products we offer. As such, these products will be delivered directly to you via their preferred delivery partners and will be dispatched separately. Delivery lead times for these items do vary, from 3 working days, to up to 28 days. Selected suppliers will contact you directly to arrange a suitable day for delivery; this is highlighted on the order confirmation email you will receive once your order has been placed.

You can access all of your recent orders and delivery information within My Account . You can also track the status of your delivery, if tracking is available, and reorder previous orders. There is more information about our delivery services here.

Alternatively you can speak to a member of our Customer Services Team.

My product has developed a fault

We are sorry to hear that your goods have developed a fault. As we are sure you will appreciate, this is most definitely not what we wish for our customers.

To enable us to resolve this for you as quickly as possible, please provide our Customer Services Team with the following information:

  • An image of the faulty goods for our investigations (if it is a visual fault)
  • Part Numbers (if applicable)
  • The online order number
  • A description of the fault
  • If you would prefer a replacement item (stock prevailing), or a refund
  • What available collection dates are suitable for you
  • Collection address

Please contact our Customer Services Team with this information. Our opening hours are 8am-7pm Monday to Friday. 9am-5pm Saturday and Sunday. Closed bank holidays.

I have received an incorrect item in my order

We are sorry to hear that you have received an incorrect item within your order. As we are sure you will appreciate, this is most definitely not what we wish for our customers.

To resolve this for you as quickly as possible, please can you provide us with an image of the incorrect item for our investigations. Our Customer Services Team will be happy to help you with a resolution.

Please confirm with the Customer Care Team convenient dates for collection and the collection address. Our collection services run Monday to Friday 8AM-6PM; unfortunately we are unable to provide you with a time slot.

Please also confirm to the team whether you would like a refund or a replacement, stock prevailing. A replacement, if requested, will take 3-5 working days once the incorrect item has been collected and processed through our Distribution Centre. A refund, if requested, will be processed to the original payment method within 3-5 working days, or 24-48 hours for PayPal payments.

An item is missing from my order

To ensure that you receive your items as soon as possible we will occasionally dispatch items separately. This will be marked clearly on your packaging note.

  • Have you ordered more than one item? If you have more than one item on your order, please bear in mind that products may be sent out from multiple locations and so may arrive separately.
  • Have you ordered an item from one of our approved suppliers? These products will be delivered directly to you via their preferred delivery partners and will be dispatched separately. These items will not state as being dispatched by Robert Dyas (see image below) and will stipulate the approved supplier who will be dispatching the product.
  • Have you checked the status of your delivery via My Account? All of the information regarding your order, including any split deliveries, is available via the My Account section of our website. Please check the delivery notes for each part of your order to make sure you are not missing anything.

If you discover something is missing please contact our Customer Services Team.

UK Standard delivery

Standard deliveries are made in 3 to 5 working days after the day you place your order (excluding Weekends and Bank Holidays).

The cost of UK Standard Delivery is £3.95 and your order will be sent via one of our couriers depending on size and weight.

Smaller/lighter items are delivered by Yodel. Online order tracking is available via your Robert Dyas account.

Larger items are usually delivered by Tufnells or DX. Online order tracking is available via your Robert Dyas account.

Your order can be delivered anytime between 8am and 7pm and for security purposes a signature will be required on receipt. Alternatively if your order is delivered by a third party supplier your order can be delivered anytime between 9am and 5pm.

If you are not available to take delivery of your order, the carrier will leave a calling card to enable you to contact your local delivery depot and rearrange delivery.

Unfortunately we cannot deliver on Public/Bank Holidays or Sundays. Such deliveries will be made on the next working day.

For more information on deliveries click here

UK Next Day delivery

If you place your order by 6pm Monday to Thursday for Next Day Delivery, you will receive your goods the next working day. Working days are Monday to Friday 8am-7pm, excluding Public/Bank Holidays. If you place your order between 1pm Friday and Sunday, you will receive your goods on Tuesday.

The cost of Next Day Delivery is from £6.95 depending on the size and weight of the item. Your order will be sent via one of our couriers depending on size and weight.

Large/bulky items are usually delivered by Tuffnells or DX. Online order tracking is available via your Robert Dyas account

Smaller/lighter items are delivered by Yodel. Online order tracking is available via your Robert Dyas account.

Your order can be delivered anytime between 8am and 7pm and for security purposes, a signature will be required on receipt. Alternatively, if your order is delivered by a third party supplier your order can be delivered anytime between 9am and 5pm.

If you are not available to take delivery of your order, the carrier will leave a calling card to enable you to contact your local delivery depot and rearrange delivery.

Unfortunately we cannot deliver on Public/Bank Holidays or Sundays. Such deliveries will be made on the next working day.

UK Named Working Day delivery

Named working day enables you to choose any day for delivery Monday to Friday, up to 30 days in advance (excluding Sundays).

The cost of Nominated Working Day Delivery is from £6.95 depending on the size and weight of the item.

Smaller/lighter items are delivered by Yodel. Online order tracking is available via your Robert Dyas account.

Large/bulky items are usually delivered by Tuffnells or DX. Online order tracking is available via your Robert Dyas account.

Your order can be delivered anytime between 8am and 7pm and for security purposes a signature will be required on receipt.

If you are not available to take delivery of your order, the carrier will leave a calling card to enable you to contact your local delivery depot and rearrange delivery.

Unfortunately we cannot deliver on Public/Bank Holidays or Sundays. Such deliveries will be made on the next working day.

International delivery information

Unfortunately we are not able to deliver internationally. We hope to be able to do so in the future.

How does your delivery service work?

At Robert Dyas we know how important it is to receive your goods when you expect them, especially if you have ordered something for a specific occasion. We use two couriers to deliver goods: ParcelForce and Tuffnells. Tuffnells usually delivers the larger or bulky orders, whilst ParcelForce deliver the smaller or lighter orders. In addition some of our products are delivered by third party suppliers.

We allocate the courier we believe will deliver your order to you in the quickest time depending on the size and weight of your order.

Whilst we do all that we can to prevent this, from time to time, orders can experience slight delays in courier networks. Due to this, we would strongly advise against pre-booking / making payment for third party trades to build / install your item until you are in receipt of and have inspected the goods. Robert Dyas is unable to compensate for any loss of funds to third party organisations.

Do you deliver to work addresses?

We can deliver to your permanent residential address or your place of employment. If you choose for your delivery to reach you at work, please be sure that someone will be there to take receipt of the goods as the courier will deliver to the location not the person. Please note a signature will be required on receipt.

Is your place of employment at a PO Box address? See section ‘DO YOU DELIVER TO P.O. ADDRESSES ?’

Do you deliver to B.F.P.O. addresses?

Sorry, but we currently do not offer a delivery service to B.F.P.O. addresses

Do you deliver to P.O. BOX addresses?

Sorry, but for security reasons we currently do not offer a delivery service to P.O. Box addresses.

Returns

Our returns policy

Click here to view our Returns Policy

How do I return an item?

Click here to view our Returns Process

Where can I get a returns form?

Don't worry if you can't find your returns form, simply click here to access the relevant form and follow the instructions, not forgetting to make note of your order and RMA number as we need your details to process any return. Then pop the note in your parcel with your goods.

My return was processed but I wasn't refunded my delivery charge

We will refund you what you paid for the goods but not the delivery charge except in cases where the order was cancelled under the UK Distance Selling Regulations or the entire order was faulty.

I have been refunded the incorrect amount

If you believe a mistake has been made on your refund, please contact our Customer Service Team who will aim to rectify the situation for you as soon as possible.

To contact our Customer Services team please click Contact Us

By our contact form - please include order number and description to avoid any delays.



Please note the following may affect the amount you have been refunded:

  • The delivery charge, which would only be refunded under cancelled orders made under Distance Selling Regulations or if the goods are faulty.
  • Any discounts that were applied at the time of sale, which may not now be applicable now.

Have you received my returned goods?

If you have returned your parcel using Recorded Delivery or another service that can be tracked, please give us the reference number when you contact us.

To contact our Customer Services team please click Contact Us

By our contact form - please include order number and description to avoid any delays.

I returned an item and it was incorrectly refunded or replaced

We apologise if we have made a mistake when processing your request.

If you were expecting a replacement and received a refund instead, this maybe because we were unable to exchange the item for what you wanted. In this instance we would automatically issue you with a refund so you have the choice to purchase an alternative product if required.

If you were expecting a refund and we sent you replacement goods, please contact our Customer Services Team.

To contact our Customer Services team please click Contact Us

By our contact form - please include order number and description to avoid any delays.

Can I return unwanted items that were bought in store?

Yes you can but only to a store. It doesn’t have to be the store you purchased from it can be any Robert Dyas store. Unfortunately we are unable to accept items purchased in store at our internet warehouse, we only accept items bought on-line.

How do I cancel my order under the Consumer Contracts Regulations?

Click here to view how to cancel your order inder the Consumer Contracts Regulations June 2014

Online Shopping

How do I search for a product?

There are a number of ways you can search for a product.

Simple browse through the categories at the top of the homepage and then refine what you are looking for by clicking on each section, spilt into either product types or branded types.

Alternatively, if you know exactly what you want, just type in the product code (usually 6 digits), product or brand into our search facility (top right of the website) and we will find you everything related to your specific search.

Once you have found what you are looking for, click 'add to shopping bag', and when you're done shopping, follow the on screen instructions to fill in your payment and delivery details.

Don't forget to check out our Special Offers section for the deals.

Do you have a catalogue I can buy from?

We regulary publish catalogues throughout the year, look out for them in our stores, national press and online.

We do however regularly print in store leaflets showing all the latest products and special offers.

I have ordered something but have previously seen it on your website at a lower price

As an online business we act fast to amend our prices in response to trends, stock availability and demand from customers. It's our general view not to refund the difference.

Do I need to create an account to shop with you?

No, but it will make it make shopping much easier with us in the future if you do.

Setting up an account will allow you to order without having to fill in your details every time you shop with us, and will give you benefits such as order tracking, wish list, regular newsletters, as well as exclusive discounts and special offers.

You can sign up right now, or you can start shopping straight away and set your account up when you check out, whichever you prefer. Click here to sign up.

Just follow the easy steps on screen and remember to have your payment details and billing address of the credit card to hand.

Can you give me more information on your products?

Every product featured on our website has an overview section which will include the features, benefits and specifications to help you purchase with confidence.

If you'd like more information about a product, please check out the Customer Reviews tab located on the product page. You will find the links to the reviews located under the product title. They are a great way for you to find specific details about items in our catalogue.

In addition you will find all of the information related to the delivery and return for the specific product you are interested in.

We also have some helpful hints and tips on our products in our Robert Dyas Blog.

If you are unable to find the information you are looking for on our website please contact our Customer Services Team, or visit your local store, where we will be happy to help. Please be aware that if a product isn’t currently on our website it may be that we are out of stock or are reviewing new products.

Don’t forget to check out our Special Offers section for our latest deals.

How do I signup for the Robert Dyas newsletter?

The easiest way to sign up for our newsletter is to register for an account. You are not required to make a purchase, but when you are ready to shop, you will have a head start as all your information is easily available to use. Click here to sign up.

How do I pay for my order?

We like to give you plenty of payment options, so you can use any of the cards listed below. We also take security very seriously indeed, so your details will be safe with us.

For more information about paying with Klarna please click here

We also offer PayPal Pay in 3 as a payment option.

Click here for more information.

All credit and debit card holders are subject to validation and authorisation by both us and the card issuer, to maintain security and prevent fraud.

What currencies can I use?

Currently you can pay using British Pound Sterling £

When will I be charged?

Once your card is authorised, payment will be taken immediately, and you will receive an email confirming that your order has been successful.

If your card is not authorised, payment will not be taken, and we would recommend you contact your bank or card issuer to understand why they were unable to authorise the payment.

How do I change details on my Robert Dyas account?

Once you have signed up, you'll be able to log into your account at any time. Once logged in you can change your password, email address, delivery info and card details. Click here to login.

If you haven't visited us in a while, it's worth checking your account to make sure all your details are up to date. Click here to login.

My promotional code or discount code isn't working.

If you have a discount code or a promotional code, please make sure you type your promotional code into the “Add a Promotional Code” box by using the drop arrow located under “Checkout Securely” in the basket. Then press apply. Please see the image below.

You will receive a notification on the website, as below, to advise that the promotional code has been applied to your order.

Please be aware:

  • Only one discount offer or promotional code can be used per order.
  • If it is not applied at the point of order we will not be able to apply it to the same order later on. Please be aware that you may be able to use it on a future order.
  • Discount codes cannot not be redeemed when purchasing gift vouchers. You can review our terms and conditions supplied with promotional codes, as some vary.

If you receive the above notification after attempting to apply a promotional code, please refer to the terms and conditions regarding the promotional code, as it may be exempt.

I have a One4All gift card, how do I use it?

Please make sure you visit your nearest store to use, this is an in-store code use only and cannot be used online.

To check opening hours for your local store please visit our Store Finder.

Can I amend or cancel my order?

Unfortunately we are unable to amend an order once it has been submitted; this includes changing the size/colour of an item, removing or adding an item, changing the delivery address, delivery date or any payment methods.

Please be aware that once your order has entered our dispatching process we will not be able to make any changes, including cancelling the order. However, you may still return your order using our returns process. Unwanted Returns & Cancellations.

If you wish to cancel your order please contact our Customer Services Team

How do I cancel my order under the Consumer Contracts Regulations?

Click here to view how to cancel your order inder the Consumer Contracts Regulations June 2014

Consumer Rights

We want you to buy with confidence from us and to understand all your Consumer Rights. There is a telephone and online service offering information and advice on consumer issues which is funded by the Office of Fair Trading and delivered in partnership with Local Authority Trading Standards Services.

Click here for more information.

For any help and support please speak to our Customer Services team on 0333 103 6677 (Monday- Friday 08:00 - 17:00, Saturday 09:00 - 17:00, Sunday 09:00 - 17:00)

Do you offer student discounts?

We do at certain times of the year. Please look out in store, on-line and throughout local newspapers and mobile advertising.

Will an item be restocked?

Some products are special purchases and only limited stocks are available, where this is the case try using our on line search facility in the top right hand side of our site to find something similar.

If there is anything else you would like to know regarding products, then please contact our Customer Services Team:

To contact our Customer Services team please click Contact Us

By our contact form - please include order number and description to avoid any delays.

What are your terms and conditions?

Please click here for our full terms & conditions.

How do I get a copy of my online invoice?

You can access all of your previous orders via our My Account section.

  • This can be accessed by the “Sign In” section just under “My Basket''.
  • Enter your email and password into the “Sign In To Your Account” pop-up box.
  • Within the “Account Dashboard” there is a section for previous orders.
  • Within here you can view or print PDF copies of your invoices.
  • A link to your invoice is also provided in the order confirmation email sent to you once your order was placed.

Below is an overview of all of the self-service options available via the Account Dashboard

Having challenges logging in? Please contact our Customer Services Team.

MyDyas Membership

How do I register for MyDyas?

You can register online here or in store. To register in store please speak to one of our store colleagues who will be happy to help you get set up.

If you have registered in store you will need to complete your registration by activating your account via the email that will be sent to you upon registration. Any points you have earnt on your account before activation will be held for 30 days.

How do I access exclusive pricing?

To access Exclusive Pricing you will need to be a MyDyas member. You can register for MyDyas here.

Once you are a member you can access exclusive pricing online by signing in to your online account. If you are purchasing in store, simply present your MyDyas barcode or ID to scan at the till when you check out.

Where do I find MyDyas barcode?

Once you are fully registered you will receive a Welcome email with your barcode included which you can download to you digital wallet on both Apple and Android.

You can also find your barcode by logging in to your online account here.

Can I redeem points both online and in-store?

Yes.

How do I redeem points?

When purchasing online, sign in to your online account. In the checkout you will find the option to add your points to your order before checking out.

When purchasing in store, simply present your MyDyas barcode or ID to scan at the till when you check out. Let the colleague know that you would like to redeem your points on your purchase.

How do I earn points?

When purchasing online, sign in to your online account and checkout as normal. Points will be added to your account automatically.

When purchasing in store, simply present your MyDyas barcode or ID to scan at the till when you check out.

How many points will I earn and how much are they worth?

You will earn 1 point for every full £1 you spend with Robert Dyas. Each point will be worth £0.01 on redemption.

Can I earn and redeem points on any item?

You can earn and redeem points on nearly all products available both in store and online.

Why have I not earnt points for my purchase?

To check whether your online order or in store purchase has been allocated to your account, log in to your online account and check for it within the My Orders section.

If the order is in your account and you still do not have points allocated to it, this will be because you have purchased a product or service that is not eligible to earn points on.

If the order is not in your account this means your MyDyas ID was not correctly applied to the order. If your purchase was in store you can add the details of your receipt to your My Account to add the points retrospectively.

If I purchase in a combined Robert Dyas and Ryman store, can I earn and redeem points on both Ryman and Robert Dyas products?

Yes, if you are purchasing in a dual Robert Dyas and Ryman store you will be able to earn and redeem points for both brands.

How long do my points last?

Points will expire 2 years after the purchase date they were earned on. You will receive a reminder email when your points are close to expiring to ensure you don’t miss out.

Can my points be extended?

Points cannot be extended but you will have 2 years within which to redeem your points once they have been earnt.

What if I haven’t got my barcode or ID when I go to store?

If you cannot access your MyDyas barcode or ID when you purchase in store, you can add the details of your purchase receipt into your My Account section online. If your transaction hasn’t already been added to your account, the order will be added and the points allocated to you.

If I paid for an order with points and then I get a refund, do I get my points back?

Yes, if you have redeemed points on a purchase and then refund that purchase, the points you spent will be added back to your account.

If I exchange an item, do I earn points on the new items I exchanged for?

If you exchange an item the points you earnt on the original purchase will be deducted from your account and the points for the new item will be credited to your account.

How can I see how many points I have?

Log in to your online account and navigate to the MyDyas Club tab to see your points balance and history.

You can also find out how many points you have by requesting your balance from one of our colleagues in store. Simply provide them with your MyDyas barcode at the till for them to check your balance.

Why can I not see my MyDyas points on my store receipt?

When purchasing in store you will not be able to see the points you earnt on your printed receipt. You will, however, be able to see your store purchase and the points you earnt within your online account within a couple of hours.

Can I opt out of MyDyas marketing communications?

Yes, you can opt out of MyDyas email marketing communications at any time either through the unsubscribe link on the email or from within your online account.

You can also unsubscribe from points expiry notifications from within your account.

We will, however, continue to send you points balance updates.

Technical Queries

I am having general problems accessing or buying from your website

If you are having any problems, we recommend you make sure you have the latest updates and patches for your operating system. Windows users can find out more here.

If you are still having problems, please get in touch with our Customer Services Team, who will be able to place the order for you and investigate the problem. To help us solve the issue for you, please include as many of the following details as possible:

  • You’re Operating System (e.g. Windows Vista, Mac OS X).
  • Internet Browser (Internet Explorer 8, Firefox, Safari).
  • What URL you were trying to access (e.g. http://www.robertdyas.co.uk/C~131804~Electrical )
  • What date and time the problem occurred.

Please copy the screen using the ‘PrtScn’ (Print Screen) button to copy and paste into the email or simply highlight and copy and paste any error message that appeared on the screen.

To contact our Customer Services team please click Contact Us

By our contact form - please include order number and description to avoid any delays.

I have a problem with my shopping basket

If items are disappearing from your shopping bag this is likely to be because our stock position has changed since you added the item to your basket. When this is the case a message will appear in the shopping basket to tell you. It could also be because you are using your internet browser's 'back' button, rather than selecting the 'Continue shopping' links on the shopping basket page.

If you are still having problems, try deleting the cookies on your PC. Simply select 'Tools' tab on your internet browser, select 'Internet Options', then choose 'Delete Cookies' and select OK. You should then be able to start over again.

I can't sign into my account / empty shopping bag

When shopping with us or accessing your account, we ask you to sign in. If you find that your email address or password is not recognised, please make sure you are using the same email address and password that you used when you registered with us.

If you can't remember your password, just type your email address in to the 'Forgotten your Password' box on the sign-in page, and we'll remind you what your password is.

You can change your password, main email address or any of your other details at any time just by signing in to your account.

I am not receiving your newsletters

If you are not receiving our emails or our regular newsletter, you could be missing out on latest offers, discounts and new product information.

One of the most common reasons for this that your email software is marking emails as junk mail sending them to your spam folder. To stop this from happening, please add Robert Dyas to your email address book.

If you have checked this and are still not receiving the newsletter check your registered email address in 'My Account'.

If you need any further assistant please contact our Customer Services Team:

To contact our Customer Services team please click Contact Us

By our contact form - please include order number and description to avoid any delays.

Is it safe to order online?

It’s safer than it ever has been. We use a very secure online ordering system, and are constantly researching and improving our software to make sure we offer the highest possible security at all times.

We use SSL certificates from GeoTrust® for ultimate online security and trust delivering both 256-bit encryption and the True Site™ trust mark providing third-party website identity validation.

The presence of SSL means you can rest assured that communications (e.g. credit card numbers, names and addresses) between your browser and this site's web servers are private and secure when the SSL session is activated.

What is your privacy and security policy?

We take your security and privacy very seriously and do not pass on your details to anyone else, save for those parties involved in processing your order. For more information about our policy please click here.

What is 'Mastercard SecureCode'?

MasterCard SecureCode is a service that password-protects your MasterCard credit, debit or Maestro card details, to give added security when you shop online. They allow you to create a password that is known only to yourself, to use every time you use your Maestro card online.

To register for MasterCard SecureCode all you need to do is follow the instructions next time you place an order with us. Alternatively, you can sign up by contacting the bank that issued your Maestro card directly.

You'll be asked to come up with a password (also known as a SecureCode) for your Maestro card. You only need to do this once then whenever you use the card online you will be asked to enter the password when you check out.

To find out more information about these services visit the MasterCard SecureCode website.

My payment has been declined?

Payment can be declined for a number of reasons. Try checking the details in your Robert Dyas account to ensure that the card details such as the start date, card type are correct and your billing address is the same registered to the card.

If the problem persists, try contacting your bank or card issuer.

If you are still experiencing problems please contact our Customer Service Team:

To contact our Customer Services team please click Contact Us

By our contact form - please include order number and description to avoid any delays.

I have seen a product but it no longer seems to be in stock

Some of our most popular products will sell out of stock very quickly. As we try to keep our products fresh we add new products regularly so you might just find something similar to the one you were looking for.

Try browsing through our departments at the top of the web-page and then refine the type of item you are looking for by clicking on each of the sub-sections.

Alternatively, you can type in the product or brand into our search facility (top right of the Website) and we will find you everything related to your specific search.

The Robert Dyas Commitment

Our promise to customers

At Robert Dyas we pride ourselves in offering you excellent service, so we want you to be 100% confident when purchasing from our online store.

We will use all reasonable means to deliver the items you have ordered in excellent condition within the time stated for the delivery service you have selected. Should any problems occur we will do our best to rectify the problem and find an outcome that is suitable for you.

If your order is late

If your order doesn’t arrive on time please contact our Customer Service Team and we will respond as soon as we can.

To contact our Customer Services team please click Contact Us

By our contact form - please include order number and description to avoid any delays.

If your order is wrong or faulty

If your order was not what you were expecting please contact our Customer Services team and we will reply as soon as we can.

To contact our Customer Services team please click Contact Us

By our contact form - please include order number and description to avoid any delays.

In Store Help

Where are your stores located?

To find for your local store please visit our Store Finder.

What hours are my nearest store open?

To check opening hours for your local store please visit our Store Finder.

Buying a gift voucher

Gift vouchers are available for purchase from all our stores. They are available in £5 and £10 denominations. Gift vouchers can only be redeemed in one of our stores.

Using a gift voucher

Robert Dyas gift vouchers are exclusive for use at Robert Dyas. They can be redeemed in any of our stores. They are unfortunately not redeemable against purchases made online.

Please refer to point 9 in our Terms & Conditions for further information.

What to do if my gift voucher is lost or damaged?

We are unable to replace lost vouchers, however if you voucher is damaged, please contact our Customer Services Team for further assistance.

To contact our Customer Services team please click Contact Us

By our contact form - please include order number and description to avoid any delays.

I have a One4All gift card, how do I use it?

Please make sure you visit your nearest store to use and a member of staff in our store will help you at the till.

To check opening hours for your local store please visit our Store Finder.

Contact

The customer services team

Here at Robert Dyas we aim to provide customers with an enjoyable, hassle free shopping experience, but unfortunately from time to time things don’t always go as planned. If things don’t go to plan we have put together all the information you need in our Help section which is specially designed to help you find answers to all our frequently asked questions.

In the event you don’t find the answer you're looking for, please contact our Customer Services Team who will get back to you as soon as possible:

To contact our Customer Services team please click Contact Us

By our contact form - please include order number and description to avoid any delays.

Robert Dyas social media

At Robert Dyas we like to chatter online all about our new products, offers, shopping and us. You can find our links here:




Please ‘Like or ‘Follow us’ to ensure you have all the latest information. If you like talking on line as much as we do then chat away about you, us, your opinions, your ideas, and your life.

Press & media

For high-resolution product image requests and media requests relating to product samples for review, competition prizes or product placement, Press and media requests please contact marketing@robertdyas.co.uk

General marketing

For any advertising or promotional opportunities please email marketing@robertdyas.co.uk in the first instance.

I am a supplier and would like to get in touch

Please contact us at enquiries@robertdyas.co.uk if you are interested in selling your products on robertdyas.co.uk or in our stores and specify what product group(s) you represent, e.g. home, garden, etc.

Investor Relations

Robert Dyas is a privately owned company and are not on any stock exchange. For all corporate enquiries please contact us at enquiries@robertdyas.co.uk

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