I have seen a product but it no longer seems to be in stock
Some of our most popular products will sell out of stock very quickly. As we try to keep our products fresh we add new products regularly so you might just find something similar to the one you were looking for.
Try browsing through our departments at the top of the web-page and then refine the type of item you are looking for by clicking on each of the sub-sections.
Alternatively, you can type in the product or brand into our search facility (top right of the Website) and we will find you everything related to your specific search.
I can't sign into my account / empty shopping bag
When shopping with us or accessing your account, we ask you to sign in. If you find that your email address or password is not recognised, please make sure you are using the same email address and password that you used when you registered with us.
If you can't remember your password, just type your email address in to the 'Forgotten your Password' box on the sign-in page, and we'll remind you what your password is.
You can change your password, main email address or any of your other details at any time just by signing in to your account.
My payment has been declined?
Payment can be declined for a number of reasons. Try checking the details in your Robert Dyas account to ensure that the card details such as the start date, card type are correct and your billing address is the same registered to the card.
If the problem persists, try contacting your bank or card issuer.
If you are still experiencing problems please contact our Customer Service Team:
I am not receiving your newsletters
If you are not receiving our emails or our regular newsletter, you could be missing out on latest offers, discounts and new product information.
One of the most common reasons for this that your email software is marking emails as junk mail sending them to your spam folder. To stop this from happening, please add Robert Dyas to your email address book.
If you have checked this and are still not receiving the newsletter check your registered email address in 'My Account'.
If you need any further assistant please contact our Customer Services Team:
Is it safe to order online?
It’s safer than it ever has been. We use a very secure online ordering system, and are constantly researching and improving our software to make sure we offer the highest possible security at all times.
We use SSL certificates from GeoTrust® for ultimate online security and trust delivering both 256-bit encryption and the True Site™ trust mark providing third-party website identity validation.
The presence of SSL means you can rest assured that communications (e.g. credit card numbers, names and addresses) between your browser and this site's web servers are private and secure when the SSL session is activated.
We are also a member of SafeBuy, the UK's leading consumer assurance scheme with the only eCommerce Code of Practice that has completed Stage One of the Consumer Codes Approval Scheme run by the Office of Fair Trading. The SafeBuy Hands Seal is an assurance that a website is trustworthy and provides a high-quality service. The Code, amongst other things, requires web retailers to:
- Adhere to the terms of the Sale of Goods Act, the EU Distance Selling Regulations and the EU Directive on Privacy and Electronic Communications.
- Conform to the Data Protection Act 1998.
- Provide security for the processing of credit card transactions.
- Include physical location and contact details for themselves on their website.
- Display the total price consumers must pay for goods including delivery costs and provide a clear explanation of the delivery procedures.
- Advise the consumer if 'cookies' are required for the processing of data.
- Not use 'spam' for marketing purposes.
- Avoid exploitation of children.
- For more details about Safebuy please click here.